[xenon]

@rengle02, you’re very welcome.

Happy New Year!

Michelle, GMC Customer Service

 

[timmeh4371]

Just found this forum/thread and joined. I have recently purchased a 2008 SLT2 Acadia, and we just traveled to San Antonio from Dallas on a family trip to Sea World. Needless to say on our way back the transmission went completely out and left us stranded. Not even 2 weeks old and 95K miles on it. I also found out the 5yr warranty expired in February. Joy.

I have sent Michelle a PM so I'm really hoping something good comes out of this. Dealership is already quoting $3800 for a replacement....

 

[slapshot54]

I think there's a new girl from GM customer service and she doesn't help as much as Michelle did. Mostly just chimes in on people posting about their new Acadia and gushing about how great it looks.

Good luck to ya. If GM wont cover it have it towed to an independent mechanic. Don't pay dealer prices.

 

[klah2u]

When my transmission went out in May at 106k the GM person Jessica on here wasn't helpful. I called GMC customer service and was able to get my issue escalated to a district representative who was very helpful and resolved my issue. I'm not saying GMC will pay for it but maybe they can put pressure on your dealer to assist financially with a contribution. I suggest pushing for a 3 way split with GM and the dealer and yourself...no it won't be an equal split.... Speak to GM about they contribute 25%, dealer 25% and you 50 %. The dealer and GM get out of it cheaper than that actually because they will get their 25% retail portions adjusted back to their cost prices.

 

[t4tees]

A GM or good quality transmission will be close to $3000.00 +, depending where you live etc. That doesn't include labor. These 6 speeds are new & aren't your "Father's Transmission". The electronics in the new transmissions are about equal to the space shuttle. GM powertrain warranty is 5yr/100,000 miles. If my tranny even comes close to missing a beat before 100,000 miles it's going to the dealer for a new one. There's been way too many instances where the customer complains of an issue, the dealer can't recreate it, you continue to drive it right out of the warranty period & boom it dies & you're buying a tranny. Not just GM either Volvo is famous for this practice. It's difficult for most to be without their vehicle, the dealers know this & give you the can't find an issue line knowing you will take your car & drive it out of the warranty period. I have plenty of cars between myself & my kids & if issues show up, I'll fill the tank & leave my vehicle at the dealer until they find the issue. Anyone else may want to consider the same thing or take a chance & spend the big $$$. :thumb:

 

[Elfitz]

I have a 07 Acadia with 45,000 miles. I was told a few weeks ago when I took her in for a check engine light that I need a new transmission. I have had my unfair share of problems with our car and sort of wasnt shocked that we got another. And to find out that others have had the same problem with GM's faulty wave plates that go bad right after our warranty goes out. I was given the customer service 800 number from the dealer and GM has offered to pay a portion of the new transmission. But even the Customer service said they were a little shocked when our local GM service dept. told her as well as me that it would cost $5126.00 to replace the transmission. Does anybody out there know if I this is a fair price. I do feel that GM should fix the problem if even a mechanic at the GM shop says these due to a part that GM has fixed since the 09 models. What can I do other than fix it? We need the car to take the kids to school and I guess I need to find another job just to pay for a new transmission.

 

[xenon]

Hi Elfitz,

I would be happy to look into this further for you. Did the customer service department give you a case number? If you could provide me with this number through a private message, I can check on the status of your case. Thank you!

Jessica
GMC Customer Care

I have a 07 Acadia with 45,000 miles. I was told a few weeks ago when I took her in for a check engine light that I need a new transmission. I have had my unfair share of problems with our car and sort of wasnt shocked that we got another. And to find out that others have had the same problem with GM's faulty wave plates that go bad right after our warranty goes out. I was given the customer service 800 number from the dealer and GM has offered to pay a portion of the new transmission. But even the Customer service said they were a little shocked when our local GM service dept. told her as well as me that it would cost $5126.00 to replace the transmission. Does anybody out there know if I this is a fair price. I do feel that GM should fix the problem if even a mechanic at the GM shop says these due to a part that GM has fixed since the 09 models. What can I do other than fix it? We need the car to take the kids to school and I guess I need to find another job just to pay for a new transmission.

 

[Needsanewcar]

I bought an '08 Acadia in Aug, 2012 with 88,000 plus miles on it. Two weeks ago, I noticed some hesitation in my ride. Two blocks from my house, the car slipped out of gear. The next day, the car only went three blocks before the problem occurred again. The following day, I had OnStar run a diagnostics on it and they informed me that there was a transmission malfunction. I had them notify a tow truck to take it to Aamco, since my dealership wouldn't honor my appointment. Aamco found the problem and told me that solenoid in the trans had failed. They also told me that GMC put the computer INSIDE of the transmission as opposed to an external component. I'm still waiting on a converter which I was told was on backorder. Total cost including labor: $3900. The dealer wanted $4700 for a transmission and that didn't include labor. I worked a lot of overtime to save up for my baby girl who is due at the end of this month. Not to pay for a trans.

 

[jdstarns]

Sorry to hear about your transmission issues. I'm in the same boat right now.

As for the cost of the transmission,

A re-manufactured unit from GM is $2,226.00 (in my area and this is including tax). It comes with a 3 year/100k warranty. Aamco is right, the TCM for 07-08 Acadia's is IN the transmission.

 

[derenwinn]

When my transmission went out in May at 106k the GM person Jessica on here wasn't helpful. I called GMC customer service and was able to get my issue escalated to a district representative who was very helpful and resolved my issue. I'm not saying GMC will pay for it but maybe they can put pressure on your dealer to assist financially with a contribution. I suggest pushing for a 3 way split with GM and the dealer and yourself...no it won't be an equal split.... Speak to GM about they contribute 25%, dealer 25% and you 50 %. The dealer and GM get out of it cheaper than that actually because they will get their 25% retail portions adjusted back to their cost prices.

Who did you speak with about this? Did you make any progress?

 

[lilmamameehan]

MAKE SURE YOU ARE REPORTING YOUR ISSUES to the National Highway Traffic Safety Administration. The more complaints they get, they'll have to open an investigation and hopefully start a recall. We are at ~85,000 miles and our plate just went out while on the highway. It's 20 degrees outside and we were stranded for over an hour waiting on a tow truck.

National Highway Traffic Safety Administration -- it won't let me post the link so pretend there are NO spaces haha

www- odi. nhtsa. gov

 

[bigbiz187]

I have a 07 Acadia with 45,000 miles. I was told a few weeks ago when I took her in for a check engine light that I need a new transmission. I have had my unfair share of problems with our car and sort of wasnt shocked that we got another. And to find out that others have had the same problem with GM's faulty wave plates that go bad right after our warranty goes out. I was given the customer service 800 number from the dealer and GM has offered to pay a portion of the new transmission. But even the Customer service said they were a little shocked when our local GM service dept. told her as well as me that it would cost $5126.00 to replace the transmission. Does anybody out there know if I this is a fair price. I do feel that GM should fix the problem if even a mechanic at the GM shop says these due to a part that GM has fixed since the 09 models. What can I do other than fix it? We need the car to take the kids to school and I guess I need to find another job just to pay for a new transmission.

That's a bit high, my trans just went out, 3-4 wave plate failure. My mechanic gave me two options, replace the trans with a unit from GM for $3,900, or rebuild mine for $3,500 or less, I chose rebuilding mine. Make sure you file a complaint with the feds about this, I can't remember the website off hand but it's in several threads on this website. GM has lost me as a customer with all the issues I've had with this acadia and my wife's equinox, they will no doubt be the LAST GM products my wife and I buy.

 

[kybucs]

I'm pretty upset too about our 2007 SLT2 Acadia. We've had a lot of problems out of it over the years. For example leaky sunroof that caused the electronics system to fry and had to be replaced for a couple thousand dollars. Now my wife was driving down the interstate and the car just quit accelerating. She pulled over to the side of the road and called road side assistance. They came out and trouble shot it and said she was having a transmission issue so they towed it to AAMCO. AAMCO called me today and quoted me a price of $4200 to fix the transmission plus they would have to tow it to the local GMC dealership so they could reprogram the software in it. They said GM would not give them the software to update the transmission. He really sounded like he didn't want to mess with it either. I"m having it towed to the dealership close to where she broke down at tomorrow to see if they can rebuild it at a cheaper price. You spend 38K on a vehicle and you expect it to last longer than 80,000 miles we currently have on it.

I can't believe GM is having this many issues with these transmissions and not willing to help with the solution. Wishing I'd bought that Honda Pilot now instead of this Acadia.

 

[bigbiz187]

I'm pretty upset too about our 2007 SLT2 Acadia. We've had a lot of problems out of it over the years. For example leaky sunroof that caused the electronics system to fry and had to be replaced for a couple thousand dollars. Now my wife was driving down the interstate and the car just quit accelerating. She pulled over to the side of the road and called road side assistance. They came out and trouble shot it and said she was having a transmission issue so they towed it to AAMCO. AAMCO called me today and quoted me a price of $4200 to fix the transmission plus they would have to tow it to the local GMC dealership so they could reprogram the software in it. They said GM would not give them the software to update the transmission. He really sounded like he didn't want to mess with it either. I"m having it towed to the dealership close to where she broke down at tomorrow to see if they can rebuild it at a cheaper price. You spend 38K on a vehicle and you expect it to last longer than 80,000 miles we currently have on it.

I can't believe GM is having this many issues with these transmissions and not willing to help with the solution. Wishing I'd bought that Honda Pilot now instead of this Acadia.

Yeah I regret every day not staying with Toyota :banghead: I've never had a vehicle with less than 100k miles pile up repair bills like this big silver lemon.
I try to avoid AAMCO, the one closest to my house has horrible reviews, and their prices are usually on the high side. I just picked up my Acadia from the shop today, the final bill for my trans rebuild was $3,468. I got a two year/24k mile warranty, but my mechanic said he's confident that I won't have any more issues with it as far as the trans goes. He also told me to expect a class action lawsuit against GM for the wave plates to come very soon, he couldn't believe what he saw when he opened up my trans, he said it was complete devastation, "metal everywhere".... :thumbdown: Anyhow, good luck with your trans, I hope you find a better price than what AAMCO quoted you.

 

[kybucs]

GM dealer called me back today and said yes it was for sure the transmission. Quoted me a price for $4,044 to replace with a new transmission. Truly devastated about this cause I don't know where I'm going to come up with that kinda of cash. Wonder how much I could get if I just junked the dang thing? I mean why pay 4 grand only to have something else tear up later.

 

[bigbiz187]

GM dealer called me back today and said yes it was for sure the transmission. Quoted me a price for $4,044 to replace with a new transmission. Truly devastated about this cause I don't know where I'm going to come up with that kinda of cash. Wonder how much I could get if I just junked the dang thing? I mean why pay 4 grand only to have something else tear up later.

If you don't mind me asking, is it paid off or do you owe money on it? If it's paid off, and you don't have $4k just burning a hole in your pocket, then yes I would consider selling it, even with a bad trans you could get a nice chunk of change for it. Let's guestimate and say the blue book is $19k or so, with a bad trans I would still look to get at least $12-$13k. Mechanics buy cars with issues from people who can't afford to fix them, I would call around to a few mechanics, and a few used car lots, see if you get any takers. Or maybe a craigslits ad?

 

[kybucs]

Yes it is paid for thank goodness. We decided to have it repaired and plan on selling it soon after.

 

[quben37]

Ok im having same problem i bought my 2007 acadia last year used with65,000 miles on it but yesterday the transmission went to acting up now the original warranty that came with truck has expired but shouldn't the piwertrain warranty cover this problem

 

[GeoHawk]

Ok im having same problem i bought my 2007 acadia last year used with65,000 miles on it but yesterday the transmission went to acting up now the original warranty that came with truck has expired but shouldn't the piwertrain warranty cover this problem

The powertrain warranty is good for 5 yrs or 100,000 miles from the in-service date, whichever comes first. Even though your are under the mileage limit, the 5 year time frame has expired (unless for some reason it sat on a lot for a couple of years before it was sold.)

 

[rbarrios]

like he said---

but if you suspect it is beginning to fail..
I would take it in ASAP- and have it corrected.
If the wave plate is still intact-- it is much easier to repair than once its broken.

For any new folks coming on.

A member on here- (keydiesel) repairs these for a living.
His recommendation---- get it changed out BEFORE it fails.
Even if youre not having issues- and your vehicle is one of the affected yrs--- take it in- to have the wave plate replaced).
He said it is a fraction of the cost... and I believe he said- the trans DOES NOT have to be taken out of vehicle...

Once it breaks--- different ball game-- cost skyrockets-- and it has to come out- and be cleaned up really good.