Blue_2009_SLT2
In response to your inquiry of August 9th:
:deadhorse:
The guy at Schepel did supply me with a faxed copy of what appeared to be a computer generated on-screen inquiry from his dealership. It listed the year, model, base configuration, and available options (the ones that I chose). I noticed that several of the options listed should have been part of certain "package options", but in this instance it looked like they were individual choices. Basic things such as engine, transmission, color and trim were listed with their respective codes. (All these codes checked out with the official on-line GMC Standard and Optional Equipment Ordering website.)
The document also contained a
Production Status Code of 3000 (Aceepted by Production Control). But, there was no date on the document other than the date that the "search" was done (7/31/2008). There was my official Order Detail/Order Number listed on the document, along with my name and address. ???
:blahblah:
My problem came when I continued to inquire about an update on status, the last of which was last week. The dealer informed me that he did not know the status; he claimed that his truck salesman actually had the invoice, but he was unavailable; that he would contact me once the document was located; that the GMC factory had held production until August 18th or 25th; when I inquired about the actual list of option sent to GM, he sent me the standard Pricing Summary/Selected Model and Options listings dated June 3, 2008 (without any prices) showing original data was entered on May 27, 2008. ???
Now that I think about all this (in hindsight) he may have actually been trying to take care of business, and perhaps there were some misunderstanding. I am willing to concede that when a customer really wants a product he can sometimes appear to be impatient. :hyper: Perhaps I was projecting some impatience (but I made a conscious effort not to). I think that after there were several instances of miscommunication (the actual date of order, the failure to produce the invoice as promised, the change in production date and projected delivery) then I felt I had enough. (His attitude, whether I misread it or not, played a part).
This all could have worked out if our communication had been better (maybe). I detected an attitude of indifference, but perhaps it had something to do with the "e-mail" gap in correctly projecting one's real intention or mood. Those things may have been lost in translation. ???
Either way, I have to start all over again.
Note: Someone suggested to me that the order I placed, had I been more patient, would have arrived by sometime next week. :banghead:
Oh, well.
