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Discussion Starter #1
That you could send me via email.. I have the April 2019 version but understand there may be a Jan 2020 updated version.
Vehicle tires are at 3/32 and dealer says I need to pay 70% including his markup! the april 2019 version say 42% at 28K miles... Is the stealer trying to take me for a ride???
 

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I wonder how they decided that only the 18” tires are wearing prematurely. Our 2018 Acadia Denali with 20”s and 25,000 miles has tires that are around 4/32”. I know getting 30,000 miles out of tires isn’t unheard of BUT speaking from a history of GM SUVs and multiple sets of other Michelin models, it’s premature. My wife doesn’t drive like Danica Patrick.
 

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I had a 2008 Buick Enclave on which the OEM Michelin tires were wearing twice as fast as they should. I called Michelin directly. They had me take the car to my tire shop (Discount Tire) that sold Michelin. They took measurements and notified Michelin. Based on the miles I had driven and remaining tread, Michelin had Discount Tire sell me a new set at 50% off. That sounded very fair to me. Michelin is a great company that stands behind their products. If there is some kind of a TSB or recall they probably know about it and can guide you about where you need to go and what you should be charged. You may not have to go to your GM dealer unless the wear is due to a steering linkage problem. If it is just a bad batch of Michelin tires you can probably deal with any Michelin dealer.
Hope this helps
Dave
 

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First, the post just states the tires are wearing prematurely. When you run your hand over the surface of the tire tread, if the vehicle is out of alignment then you'll notice the individual blocks of tread have uneven wear. you can actually feel the difference in block height. Interpreting the traction/wear code will give you a clue as to expected mileage for the tire. If the vehicle is out of alignment, that is a factory defect review the vehicle warranty for resolution. Dealers do not want to honor that portion of the warranty. I went around with a dealer for several months over a vehicle that was out of alignment, from the factory. Once I got the factory to check and confirm it was out of alignment I was able to get it realigned. The dealer then argued I didn't notify them in a timely fashion. saying I waited until I had over 12,000 miles on the tires. I was able to show them the defect warranty and proof that I'd first brought it to their attention when the vehicle had 4,000 miles on it and had continued to do so every few thousand miles afterwards. They ended up giving me new tires at no cost.
 

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Discussion Starter #8
so, now the Stealership is trying to scam me.. First they said that at 30K miles I had to pay 70% of cost.. I informed them I had the TSB and it says at 30K, owner was responsible for only 50% of the cost of the tires, not 70%.. Then he said he had to re-figure the cost and got back to me with a cost of $377.00 each tire.or my portion woule be 188.50 each installed.. When I look up the part # for the warranty replacement tire on any gm website.. part # 22996331 (the part Gm says in the tsb to use) the list price is only 229.65 each, which means my cost would be 115.00 each under the tsb at 50% ..
How can I combat the dealer who is overly inflating the warranty part cost by +60%.. Any help would be appreciated.
Thanks
 

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so, now the Stealership is trying to scam me.. First they said that at 30K miles I had to pay 70% of cost.. I informed them I had the TSB and it says at 30K, owner was responsible for only 50% of the cost of the tires, not 70%.. Then he said he had to re-figure the cost and got back to me with a cost of $377.00 each tire.or my portion woule be 188.50 each installed.. When I look up the part # for the warranty replacement tire on any gm website.. part # 22996331 (the part Gm says in the tsb to use) the list price is only 229.65 each, which means my cost would be 115.00 each under the tsb at 50% ..
How can I combat the dealer who is overly inflating the warranty part cost by +60%.. Any help would be appreciated.
Thanks
Someone has to pay for mounting and balancing those tires, as well as resetting the TPMS. :rolleyes:
 

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The TSB covers the labor, mount and balance at )% customer cost - see page 3 of tsb 19-NA-078
You'll have to get your help from GMC Customer Care. Give them a call.
 

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Discussion Starter #13
I did, tahnks, they opened a case and will get back to me..hopefully within my lifetime!
 

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It looks like it was updated in January 2020 to include the 2019 and 2020. Here is the number for the bulletin I found 19-NA-078. I am having a hard time understanding why I have to replace the tires with michelin - primacy tour a/s which the dealership is telling me are 265.29 a piece. With having to pay only 33% because I have 21,000 miles on my LEASE. it comes out to 413.85 because I have to pay the entire tax. I called a friend at a Chevy dealer and he told me I could put the Uniroyal tire on it which is 136 a tire. Does anyone know if I have to replace my tires with the Michelin or Contentials? I find this absolutely ridiculous especially when this is a lease. A vehicle that I will only have until November. If it was a part on the engine that was wearing out it would be replaced at the full cost and not cost to me but since tires are a wear and tare items I am getting hosed.
 

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You're not being 'hosed' by the vehicle manufacturer. It's their agreement with the TIRE manufacturer which makes the adjustment possible. The vehicle dealer makes no decision with respect to a tire adjustment, either. You have the option of doing whatever you want to do.
 

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Someone has to pay for mounting and balancing those tires, as well as resetting the TPMS. :rolleyes:
it states in the bulletin that Customer Participation (Tire Cost Including Markup) is this percentage (ranges from 0% to 100% depending on how many miles you have) and Customer Participation (Labor - Mount and Balance) 0% until you get over 50,000+ miles then it is 100%. So if we have to replace these tires we should only be paying our percentage for the actual tire and that is it.
 

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You're not being 'hosed' by the vehicle manufacturer. It's their agreement with the TIRE manufacturer which makes the adjustment possible. The vehicle dealer makes no decision with respect to a tire adjustment, either. You have the option of doing whatever you want to do.
I have had leases for the past 15 years and never have I ever had to replace tires. These tires didn't even make it to 20,000 miles. I take my leases in for the maintenance, have my tires rotated, get them aligned if need be but to have to pay for tires on a vehicle that I should never have to is ridiculous. The tires that GM agrees to put on their vehicles should at least make it through a lease. GM made the decision to put these tires on. Now they are telling me I have to put expensive tires back on it instead of letting me put a tire that will last me the 9 months and then some till my lease is due. Why can't I put the uniroyal on it instead of the Michelin? If I go to the dealerships website it has a bunch of other tires that are made for this vehicle that I should have the option to put on it.
 

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... If I go to the dealerships website it has a bunch of other tires that are made for this vehicle that I should have the option to put on it.
You do have that option, but you'll pay full retail price for it - tire, mounting, balancing, etc.
 

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I have had leases for the past 15 years and never have I ever had to replace tires. These tires didn't even make it to 20,000 miles. I take my leases in for the maintenance, have my tires rotated, get them aligned if need be but to have to pay for tires on a vehicle that I should never have to is ridiculous. The tires that GM agrees to put on their vehicles should at least make it through a lease. GM made the decision to put these tires on. Now they are telling me I have to put expensive tires back on it instead of letting me put a tire that will last me the 9 months and then some till my lease is due. Why can't I put the uniroyal on it instead of the Michelin? If I go to the dealerships website it has a bunch of other tires that are made for this vehicle that I should have the option to put on it.
If your lease is like the lease on my '18, it specifically states replacement tires need to be comparable to the tires that came with the vehicle.

You can put the Uniroyal tires on now but might get dinged for new tires at the end of your lease.
 
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