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Discussion Starter · #1 ·
Well, the first serious "owie" happened yesterday. My wife and kids are in Colorado at a soccer tournament, and got a large rock into the windshield. She called and said there's a huge crack right in the line of sight on the passenger side.

I haven't even seen it yet; she'll return tomorrow and I'll have a look at it then.

Obviously, it needs to be replaced.

I've replaced many windshields over the years through my insurance company and full glass coverage. I've never paid anything out of pocket. They always refer me to an after-market glass company, such as Safelite, which waives my deductible.

Will this work on the Acadia? It has the HUD, and I'm wondering if there is something special in the glass or laminate to reflect the image.

I know the Enclave has special sound-deadening glass (which makes it incompatible with the HUD).

Does anyone know if the Acadia has special glass also? If it does, can I still go aftermarket, or should I have the windshield replaced by the dealer?

If I have to go to the dealer, I suspect that I'll be paying the full deductible, as they won't have an arrangement with the insurance companies like the glass companies do.

I've already tried calling both my insurance guy and the dealership service dept to ask about this. Of course, neither are in on weekends, and I'll have to wait until Monday for any information out of them.

Thanks for the help.
 

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Yes, the glass is different for HUD-equipped models. They incorporate a special reflective coating which makes it easier to see the image on the windshield.

Hope this helps!
 

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My experience with 'insurance encouraged windshield vendors' is poor: re-break after re-break. The insurance companies don't induce you to use Safe-t-lite [& the like] because they love you. They do it simply because it saves them money. It saves them money because the windshields are cheaper.
They are cheaper because the glass is not as high quality, and thinner, thus far more likely to break.

So unfortunate to loose the windshield on your new Acadia, but there is no way I would go with an aftermarket vendor, especially with the HUD. I can just see the dealer telling you the reason your HUD no longer works correctly is due to your cheap windshield.:angryfire: No way that hassel is worth saving a deductable. Just my .02.
 

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ecskier, Sorry to here about your windshield, Mine was busted out in Chicago last month. The good news is that there is only OE glass available and no cheep aftermarket stuff. It did take three weeks for my glass to come from GM. FYI Glass for the HUD costs approx $900 and non HUD is approx $450. Hope this info helps you out.

Wawa
 

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Discussion Starter · #5 ·
Thanks for good input.

I did get hold of the dealer service dept this morning.

The service writer guy said it would take 3 weeks and be "$800+" for a GM windshield.

He recommended that I go aftermarket (Safelite, Autoglass Specialist, etc.) and just be sure to tell them I need the HUD windshield.

I guess I'll talk to my insurance guy on Monday and see what he has to say.

Maybe the decision will be made for me, if all the aftermarket places say they don't carry the right glass, and it forces me to go to the dealer.

Thanks again.
 

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Discussion Starter · #6 ·
We're in the middle of the windshield replacment, and I think we got the best of all worlds...

We are using an autoglass company, and they did indeed waive the deductible on my glass coverage.

They have ordered the windshield from a GM dealer. It is supposed to arrive in 4-5 days (vs. 3 weeks). Given that it's coming from a dealer, I assume it will be an OEM part, and not aftermarket.

So, good quality part, shorter lead time than expected, and zero out-of-pocket dollars.

Now, I just need to wait until it arrives and is actually installed.

Lookin' good so far!
 

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Interested to see how this goes because we seem to replace windshields about once a year around here!! AZ is high statistcally for damaged windshields.
 

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mmsimpson said:
Interested to see how this goes because we seem to replace windshields about once a year around here!! AZ is high statistcally for damaged windshields.
Is it heat related or due to the construction related to the massive growth?
 

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I think it has to do with the construction and our style of landscaping. Massive growth = lots of trucks driving around. Plus, with our particular style of landscaping, where some parts of the country use bark dust or mulch or pine straw or whatever, we have rocks. Lots of people have rock front yards with dessert plants, we have grass and ther perimeter is the rocks. I hate it. Not smooth riverstone but icky granite type 1" diameter rock. So, say you don't get damage from bark dust mulch flying out of a dump truck in Portland where I am from, but these rocks can get thrown pretty easily. Plus, they migrate from people's landscaping to the roads.

This is my theory. FWIW.
 

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Hey, makes sense to me. :thumb:

(Which means you're probably wrong)
 

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I am a girl after all! BUT I changed a flat yesterday all by myself when calls to both my husband and dad yielded "sorry - I am busy working - suck it up and do it yourself" answers!

By the way, I usually am right. ;)
 

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Discussion Starter · #12 ·
The replacement windshield was installed yesterday. We called the glass company on a Monday, and they came out for the install on a Wed, 9 days later. They did have to order the part from a local GM dealer.

It's definitely a GM part (printed on the glass) and 100% compatible with the HUD, which works fine.

They reneged on the deductible waiver once they saw how much the part cost (they claimed their cost was >$1000.)

So, I paid $100 for a $1000 windshield, and got a good GM part.

The workmanship of the glass company was about a B-. The rubber trim at the bottom of the windshield isn't fitting up snugly to the glass. It's pretty tight at the outer edges, but there is a noticeable gap in the center.

I intend to call them tomorrow and see if they can look at it and possibly do a better job.

I don't know if this is a functional problem, or just me being overly picky!
 

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Got my first windshield 'star' the other day (only have 1600 miles on the vehicle). I took it to a windshield place that has been in business forever. They repaired the spot for only $25 -- it's not 100% perfect, but it's good enough that you hardly notice it. Just for kicks and giggles, I had them price a replacement windshield. It was only $165 installed (non HUD). Alot less than I was expecting. I'll probably wait until it has a few more scars and then replace it.
 

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Anybody had their HUD-equipped windshield repaired (as opposed to replaced). Wife just got a rock chip on the interstate last week - slightly above where the HUD display is projected.
 

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loach said:
Anybody had their HUD-equipped windshield repaired (as opposed to replaced). Wife just got a rock chip on the interstate last week - slightly above where the HUD display is projected.
If you are going to get the chip fixed, the sooner the better for the success of the chip repair to remain permanent is what I was told when I got mine fixed (non-HUD).
 

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MedicRxDoc said:
If you are going to get the chip fixed, the sooner the better for the success of the chip repair to remain permanent is what I was told when I got mine fixed (non-HUD).
Getting it fixed tomorrow morning as a matter of fact. We'll see how well it works. I'm not too concerned about the HUD as the chip is not in the area where the HUD projects - close, but not quite. Repair is free under my comprehensive insurance (waived deductible because ins. company would rather you get it repaired than have the crack spread and then have to pay for full replacement).
 

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loach said:
waived deductible because ins. company would rather you get it repaired than have the crack spread and then have to pay for full replacement
Especially with the cost of that HUD windshield. Ouch!
 

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Repair is done. Wife says it doesn't look any different from the inside of the windshield. Glass repairer says it has "restored the structural integrity of the windshield" though. It's going to be annoying for my wife as it's in her line of vision and she is the primary driver. I'll have to look at it when I get home. It may get clearer over time as it cures I suppose - or not.
 

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Has anyone replaced a winshield with non-HUD glass and seen if the HUD still works OK? I'm a cheap bastard and am getting rid of the vehicle in a few months anyway.
 

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craigpete said:
Has anyone replaced a winshield with non-HUD glass and seen if the HUD still works OK? I'm a cheap bastard and am getting rid of the vehicle in a few months anyway.
Doesn't your comprehensive insurance cover glass breakage? All it would cost is the deductible to replace the proper glass.
 
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