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Discussion Starter · #1 ·
Hi everyone,
In only six weeks after ordering my 09Acadia it came in yesterday. I stopped by the dealer today and it looks great. VBS advanced remote still has to be installed though. He is my problem. My price quoted to me was the following.
Invoice $39,239.70 (vehicle/ad fee/dest fee)Order form filled out at this price less any incentives at time of delivery
Supplier$39,037.01 (I have supplier certificate) + supplier pricing=GM's Red tag sale

The salesman said he would figure out which ever deal would be cheaper when truck arrived. Here is what I ordered.

2009 FWD Acadia
Silver Green
Ebony leather 192 (heated/not cooled)
8 pass seating
HID lights
Trailering
Rear DVD entertainment system(overhead)
VBS advanced remote start

Now the problem. The Acadia came with Ebony leather 193 perforated heated /cooled seats.We didn't order these because we felt it was not needed and not worth the added cost. Plus we have young children and we worried spilt drinks and other debris would get in the perforated area.
Today the salesman gave me the price which was higher then the order sheet we wrote up and said you get a $750 rebate. I told him there was a mistake with the seats. He checked and found out we ordered the correct seats but the guy who entered the order made the mistake. He said at least the $750 covered the added option fee. I said I don't feel I should pay for the option that I didn't order. He said there was nothing he could do. I told him I would call him Monday
If I get the Acadia at my caculated cost 38,287.01 it will be $388.06 over GMS pricing.

Do you feel after factory ordering an Acadia I should have to pay for any option I didn't order? Opinions needed!

Bobby

P.S- How do like the cooled seats? How is the perforated leather holding up?
 

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I don't understand how supplier price can be below invoice:

Four pricing tiers:

MSRP: Sticker

Supplier: Discount off MSRP for affiliated people

Employee: Larger discount off MSRP for employees an select others

Invoice: Lowest of them all, in theory what the dealer pays

As for the seats, we are in FL and LOVE them. Spent $7K extra to get an SLT2 to get this $650 option, thanks to GM's option steering :mad:. In NY it may not be such a big deal. The leather holds up fine. It is only the two front seats that are heated/cooled, so unless your kids are up front, this is not an issue.

I would not pay for another's mistake. Let them take it out of the check of the one that made the mistake if it is that big a deal to them ;). Did you get the invoice for the vehicle? Our salesman emailed ours to me so I could go over all the costs. That was where I found the hidden ad fees he never disclosed. If employee pricing had not come around in September, we would not have bought it.
 

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Discussion Starter · #3 ·
Blue_2009_SLT2 said:
I don't understand how supplier price can be below invoice:

Four pricing tiers:

MSRP: Sticker

Supplier: Discount off MSRP for affiliated people

Employee: Larger discount off MSRP for employees an select others

Invoice: Lowest of them all, in theory what the dealer pays

As for the seats, we are in FL and LOVE them. Spent $7K extra to get an SLT2 to get this $650 option, thanks to GM's option steering :mad:. In NY it may not be such a big deal. The leather holds up fine. It is only the two front seats that are heated/cooled, so unless your kids are up front, this is not an issue.

I would not pay for another's mistake. Let them take it out of the check of the one that made the mistake if it is that big a deal to them ;). Did you get the invoice for the vehicle? Our salesman emailed ours to me so I could go over all the costs. That was where I found the hidden ad fees he never disclosed. If employee pricing had not come around in September, we would not have bought it.
Blue,
The information on the Acadia I ordered ,
The MSRP is ...................$41,280 (destination charge included)
The Invoice price I have is $37,693 + $735 destination charge + $810.90 ad fee = $39,239
The Supplier price is..........$39,037.01 (destination charge included--NO AD FEE for supplier pricing)

The Acadia they are trying to deliver is
MSRP= $41930
Invoice= $38,249 + $735 destination charge + $823.90 ad fee = $39,808
Supplier+$39,597.65 (735 destination charge --no ad fee)
GMS=.....$37898.95

Plus I will get the $750 rebate. I knew the cooled seats were only in the front but was worried if the kids could damage the rear perferated leather or have the liquid spills drain thru the holes in the leather. He also gave me the sheet with the charges. That is where I found this info.
The salesman first said he could do nothing with the ad fee. I figured it was on the up and up. Now it came out he could do nothing with the ordering mistake. Now I don't believe a word he says.

At this point I am ready to walk away if he don't make the adjustments to the price. I have been a GM man all my life but after some issues with my 2005 Silverado and now this I may just be moving on.

Bobby
 

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Price disagreement aside... just don't take the Acadia. It's clearly not exactly as you ordered. Nothing he can do, my a$$. He can order you the Acadia that you asked for! And if he doesn't want to do that, then he should give you the Acadia he ordered for you at the price you initially agreed upon.

This isn't the ONLY dealership near you is it?
 

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Ah, forgot the Supplier & GMS prices don't include ad fees! I have yet to find a dealer that does not have ad fees. As I mentioned above and here, ours tried to cover them up. I think ours were only $484 though. Some were as high as $900 at other dealers.

I know it is aggravating, but it is your call. I was ready to bail on the principle- I had directly asked what the extra money was for and mentioned ad fees. The salesman tried to pass it off as an increased destination charge.

Since it will take a while to get the "right" vehicle, as the saying goes, it is only $xxx, which on a $40K vehicle is not much. If you need it right away and can live with it you could take the vehicle and pay the $. If you don't need it right away, you could reorder. As Web mentioned, I would consider another dealer when they are making mistakes of that nature.

I stand by the concept of not paying for something you didn't order. Bseemore had something similar happen with the 19" wheels and the dealer made some adjustments price and accessory wise. I know he was happy in the end.

Let us know how it turns out.
 

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Discussion Starter · #6 ·
Web Raven said:
Price disagreement aside... just don't take the Acadia. It's clearly not exactly as you ordered. Nothing he can do, my a$$. He can order you the Acadia that you asked for! And if he doesn't want to do that, then he should give you the Acadia he ordered for you at the price you initially agreed upon.

This isn't the ONLY dealership near you is it?
Web Raven
It is the only GMC dealer on Staten Island. I will have to go into New jersey. I purchased my Silverado on Staten Island. The sales dept was great, service dept stunk. I had to contact Chevy customer assistance to get another dealer in New Jersey to service my truck. Bridge tolls and time added up quickly. The truck was repaired after multiple visits and I am still waiting for a letter to extend my warranty for the problems I was having for 100,000 miles from Chevy assistance center. My 2005 Silverado only has 20,000 miles on it. I figured I just was unlucky with that vehicle.This is why I tried to stay local whe purchasing a vehicle. All the GMC dealers ran the same line of B.S. One dealer said I was lucky they only wanted to charge me MSRP. He said other dealers are charging over MSRP. I told him "I don't pay retail" and walked out.

Bobby
 

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Bobby,

I'd stick to your guns still. I personally am totally firm on the financial committmenst I make, and with the committments made to me. It's black & white that the dealership made a mistake. Here you took the effort to research & order JUST WHAT YOU WANTED. You have every right to walk from the car. However, there are typically better ways to resolve conflicts like this. First, I'd make an appt. to speak with the Sales Mgr. in person, in private. Tell him that you had the highest expectations of being satisfied by placing an order with their dealership. Tell him that you do not intend to pay several hundred dollars more than you had planned to spend, and were prepared to spend. Tell him that you resent that his salesman would attempt to placate you by saying that the $750 discount "covers" the unplanned expense.

Be sure to avoid mixing the $750 rebate / incentive with any added costs. You are entitled to that $750 because it is offered to the general public (GMS and Suppliers, too). Be polite and tell him that the ethical thing to do is to let the dealership eat the cost of the mistake completely - and not try to cover for their mistakes. Hey, we're all human, we all make mistakes. Just let the blame (expense) for their mistake stay with them.

Good luck, and let us know how it goes. In your back pocket you might hold one "trump card" whereby you are willing to accept $100 of their mistake, but not more.

Smooth[/color] <><

Blue[/color], I'm pretty sure that GMS is below invoice. I'm looking at my actual invoice and it lists 4 prices. MSRP (matches my window sticker), Supplier, Invoice, and GMS. In my case (all with destin. fee) they're:

MSRP 41,970
Supp 39,528
Invc 39,332
GMS 37,832[/color]
 

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Off topic, but is that an extended cab Silverado 4x4? If so, it has the aluminum block L33 5.3L V8. Just curious if you had any engine problems with it- I have that 5.3L motor in my Mazda & another from a 2005 GMC Sierra in the BMW I'm selling. The both had <30K miles on them when I bought them and run great!

Several (most) Dodge dealers are trying to pull that MSRP + stuff also. Don't they know we are in a recession? I've finally found one that will do about $60 over invoice, albeit in Illinois! I'd go over the river & through the woods to the NJ dealer, can't hurt to ask. They build these trucks really fast anyway, so you should be in another one in a little over a month if you go that route. I'm looking at February delivery if I order a Challenger this week.

EDIT
Thanks Smooth[/color]. It has been a while since I crunched Acadia numbers, that makes sense.

EDIT 2
Here are the numbers from my invoice:

GMS: 37553.00 <--- GM Employee price[/color]
SUPPLR: 39236.14 <--- GM Supplier price[/color]
41635.00 <--- Sticker, MSRP[/color]

Here is where it gets jumbled:
TOTAL MODEL & OPTIONS 40900.00 (MSRP)[/color]
37895.00 (Invoice w/o dest/ad fees) [/color]
ACT 237 37403.00<---Invoice w/o dest or ad fees, must take holdback into account[/color]

DESTINATION CHARGE 735.00 735.00 H/B 261 1227.00 <--- 3% of MSRP, holdback?[/color]
DEALER IMR CONTRIBUTION 409.00 ADV 261 409.00 <--- Ad fees= 1% of 40,900 MSRP![/color]
LMA GROUP CONTRIBUTION 409.00 EXP 65A 409.00 <--- Ad fees= 1% of 40,900 MSRP![/color]

TOTAL 41635.00 39448.00 PAY 310 39448.00 <---Invoice w/ dest & ad fees[/color]

So if I leave out the dest/ad fees to make a level comparison, I get:
Actual Invoice 37,403 (after $492 or 1.2% holdback?)
GMS 37,553
Invoice 37,895
Supplier 39,236.14
MSRP 40,900

Adding in the applicable fees:
Invoice: 39,448 (adds destination & ad fees (2))
MSRP 41,635 (adds destination only)

You just about have to be a CPA to understand all of this! :confused:
 

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Discussion Starter · #9 ·
Blue_2009_SLT2 said:
Off topic, but is that an extended cab Silverado 4x4? If so, it has the aluminum block L33 5.3L V8. Just curious if you had any engine problems with it- I have that 5.3L motor in my Mazda & another from a 2005 GMC Sierra in the BMW I'm selling. The both had <30K miles on them when I bought them and run great!

Several (most) Dodge dealers are trying to pull that MSRP + stuff also. Don't they know we are in a recession? I've finally found one that will do about $60 over invoice, albeit in Illinois! I'd go over the river & through the woods to the NJ dealer, can't hurt to ask. They build these trucks really fast anyway, so you should be in another one in a little over a month if you go that route. I'm looking at February delivery if I order a Challenger this week.

EDIT
Thanks Smooth[/color]. It has been a while since I crunched Acadia numbers, that makes sense.
Hi Blue
I have the 5.3 cast iron block,aluminum head. The engine has been great. My issues are in the steering. The box was replaced due to hard steering in parking manuvers. The intermediate steering shaft has been replaced 4 times for knocking. Finally the l/f cab mount was replaced. It is a crew cab /short bed 1500 series. I am going back to the dealer Monday. I have a family member that works at that dealer.When I tell him tomorrow when I see him he won't be happy.

Bobby
 

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Discussion Starter · #10 ·
Blue_2009_SLT2 said:
Off topic, but is that an extended cab Silverado 4x4? If so, it has the aluminum block L33 5.3L V8. Just curious if you had any engine problems with it- I have that 5.3L motor in my Mazda & another from a 2005 GMC Sierra in the BMW I'm selling. The both had <30K miles on them when I bought them and run great!

Several (most) Dodge dealers are trying to pull that MSRP + stuff also. Don't they know we are in a recession? I've finally found one that will do about $60 over invoice, albeit in Illinois! I'd go over the river & through the woods to the NJ dealer, can't hurt to ask. They build these trucks really fast anyway, so you should be in another one in a little over a month if you go that route. I'm looking at February delivery if I order a Challenger this week.

EDIT
Thanks Smooth[/color]. It has been a while since I crunched Acadia numbers, that makes sense.

EDIT 2
Here are the numbers from my invoice:

GMS: 37553.00 <--- GM Employee price[/color]
SUPPLR: 39236.14 <--- GM Supplier price[/color]
41635.00 <--- Sticker, MSRP[/color]

Here is where it gets jumbled:
TOTAL MODEL & OPTIONS 40900.00 (MSRP)[/color]
37895.00 (Invoice w/o dest/ad fees) [/color]
ACT 237 37403.00<---Invoice w/o dest or ad fees, must take holdback into account[/color]

DESTINATION CHARGE 735.00 735.00 H/B 261 1227.00 <--- 3% of MSRP, holdback?[/color]
DEALER IMR CONTRIBUTION 409.00 ADV 261 409.00 <--- Ad fees= 1% of 40,900 MSRP![/color]
LMA GROUP CONTRIBUTION 409.00 EXP 65A 409.00 <--- Ad fees= 1% of 40,900 MSRP![/color]

TOTAL 41635.00 39448.00 PAY 310 39448.00 <---Invoice w/ dest & ad fees[/color]

So if I leave out the dest/ad fees to make a level comparison, I get:
Actual Invoice 37,403 (after $492 or 1.2% holdback?)
GMS 37,553
Invoice 37,895
Supplier 39,236.14
MSRP 40,900

Adding in the applicable fees:
Invoice: 39,448 (adds destination & ad fees (2))
MSRP 41,635 (adds destination only)

You just about have to be a CPA to understand all of this! :confused:
Yes you are correct . You do need to be a CPA. I would settle for them to accept their mistake and just sell me the Acadia for the agreed upon price. They don't feel it that it is that much money so it shouldn't bother them to give it up.

Bobby
 

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I would walk and wait a couple of months. Prices should drop quite a bit. I expect rebates are coming very soon. They sure won't be going up on the price, if you wait. It's worth the wait.
 

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Discussion Starter · #12 ·
Smooth said:
Bobby,

I'd stick to your guns still. I personally am totally firm on the financial committmenst I make, and with the committments made to me. It's black & white that the dealership made a mistake. Here you took the effort to research & order JUST WHAT YOU WANTED. You have every right to walk from the car. However, there are typically better ways to resolve conflicts like this. First, I'd make an appt. to speak with the Sales Mgr. in person, in private. Tell him that you had the highest expectations of being satisfied by placing an order with their dealership. Tell him that you do not intend to pay several hundred dollars more than you had planned to spend, and were prepared to spend. Tell him that you resent that his salesman would attempt to placate you by saying that the $750 discount "covers" the unplanned expense.

Be sure to avoid mixing the $750 rebate / incentive with any added costs. You are entitled to that $750 because it is offered to the general public (GMS and Suppliers, too). Be polite and tell him that the ethical thing to do is to let the dealership eat the cost of the mistake completely - and not try to cover for their mistakes. Hey, we're all human, we all make mistakes. Just let the blame (expense) for their mistake stay with them.

Good luck, and let us know how it goes. In your back pocket you might hold one "trump card" whereby you are willing to accept $100 of their mistake, but not more.

Smooth[/color] <><

Blue[/color], I'm pretty sure that GMS is below invoice. I'm looking at my actual invoice and it lists 4 prices. MSRP (matches my window sticker), Supplier, Invoice, and GMS. In my case (all with destin. fee) they're:

MSRP 41,970
Supp 39,528
Invc 39,332
GMS 37,832[/color]
Smooth,
I agree with you . I am ready to take the vehicle at the price I was told. They came down $250,then $300. I was told that if I don't get the deal done by Monday I will lose the conquest cash. Other comment I was told we could reorder but would lose current offers,manager could say not to sell car at a loss,but the salesman spoke to general managers & the owners son and that was the best they could do. I now have GM involved. I have a GM district specialist on this matter. I will hear from him Friday. One very important point that I made the dealer and specialist aware of was why am I being charged for and option I didn't order? This was followed by why was there no price reduction on the Acadia after the heated windshield washer fluid system was dropped?

Bobby
 

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Seems you are so close on the money, I really don't see why whoever MADE THE MISTAKE can't be docked for the remainder. I'm sure you're already burned out at this dealer, what a way to ensure no repeat business and negative referrals. We have started a good/bad dealer thread on the Challenger forum, and it is filling up quickly due to dealer practices both ways. Make sure (if you have not done so already) you post in the regional forum in the dealer review thread here about this. At least that way hopefully no one else will fall prey to this situation.

Good luck. :thumb:
 

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Good luck with the final "negotiations". I don't think that the currently discontinued heated washer fluid is a good item to throw into the mix. I ordered my car - and took delivery thinking that it was part of my SLT-2. Well, the window sticker states that it was not included (probably due to the recall issues at the time). I didn't receive any credit for it - but really - that's chump change in the big picture. Now if I'd ordered the NAV radio and it was not included - that'd be a big issue. I can live without the heated fluid. Would've been a cool feature, but certainly not a deal breaker.

Smooth[/color] <><
 

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Discussion Starter · #15 ·
Ok guys I am the owner of a new 2009 GMC Acadia. They wouldn't move any further on the seats and I caved in. $239 for the heated/cooled seats option isn't to bad . I had ordered the vehicle and they knew I wasn't going to walk away. It a good thing I don't play poker. Here are the final figures.
$41,930 msrp
$39,597.65 supplier
$39,808.70 invoice ($38249.80 plus $735 dest fee & $823.90 ad fee)
$37,898.95 GMS

I paid--
$39,297.65
- $1,000.00 conquest cash
- $750.00 Rebate
$37,547.65 plus tax

I have heard of some better deals but I didn't qualify for some of the promotions and this is lower than the price I was quoted in September with more options. I'm just glad its over. Now I can enjoy my new ride. I am lovin it! Nobody in the dealer or around the island had seen the silver green before. It turns head everywhere. It drives great.

Bobby
 

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Hey DeForger: My dealer told me the $1000 conquest rebate expired earlier this week. Did you get it because of your situation or is it still available?
 

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DeForger said:
Now I can enjoy my new ride. I am lovin it!
DeForger,

Congrats !! :cheers:

Staton Island will never quite be the same with that awesome lookin' vehicle. Enjoy it like we all do!

Smooth[/color] <><
 

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Discussion Starter · #18 ·
JBRedZ28 said:
Hey DeForger: My dealer told me the $1000 conquest rebate expired earlier this week. Did you get it because of your situation or is it still available?
The conquest cash ended 12/1/08. I had to take delivery by that date in order to get it and had to do some fast paperwork to quailify. There still is something if you have a lease coming up by June 09 but I don't know any other details.

Bobby
 
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