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Just issued August 27th, 2008, GM has changed the status of their TSB regarding extending the sunroof drain hoses to a Campaign, or recall. Certain owners should be getting letters from GM regarding it, so don't immediately run to your dealer as they may not even have the required repair parts yet. It looksIlike GM has narrowed down the problem to certain VIN breakpoints. FWIW, my Acadia is included in the recall, yet I've never had a problem with leaks.

Here's the document:



#08207: Customer Satisfaction - Sunroof Water Leak-Install Drain Tube Extensions - (Aug 27, 2008)

Subject: 08207- Sunroof Water Leak - Install Drain Tube Extensions
Models: 2008 Buick Enclave
2007-2008 GMC Acadia
2007-2008 Saturn OUTLOOK
Equipped with a Sunroof

--------------------------------------------------------------------------------

THIS PROGRAM IS IN EFFECT UNTIL SEPTEMBER 30, 2009.

Condition
Certain 2008 model year Buick Enclave; 2007-2008 model year GMC Acadia and Saturn OUTLOOK vehicles equipped with a sunroof may have a condition in which water is not properly drained away from the sunroof. If this condition were to occur, water may enter the interior of the vehicle and dampen the carpet, upholstery, and other interior components.

Correction
Dealers/retailers are to install drain tube extension assemblies, and ensure that the water drains properly.

Vehicles Involved
Involved are certain 2008 model year Buick Enclave; 2007-2008 model year GMC Acadia and Saturn OUTLOOK vehicles equipped with a sunroof and built within these VIN breakpoints:

Year Division Model From Through
2008 Buick Enclave 8J100004 8J168550
2007 GMC Acadia 7J100150 7J175624
2008 GMC Acadia 8J100942 8J168630
2007 Saturn OUTLOOK 7J100003 7J175620
2008 Saturn OUTLOOK 8J100640 8J168626

Important: Dealers/retailers are to confirm vehicle eligibility prior to beginning repairs by using the system(s) below. Not all vehicles within the above breakpoints may be involved.

- GM dealers and Canadian Saturn/Saab retailers should use GMVIS.
- Saturn US retailers should use the 'Investigate Vehicle History' link on the Global Warranty Management application within DealerWorld.

For dealers/retailers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided through the applicable system listed below. Dealers/retailers will not have a report available if they have no involved vehicles currently assigned.

- US GM and Saturn dealers/retailers - GM DealerWorld Recall Information
- Canadian GM/Saturn/Saab dealers/retailers - GMinfoNet Recall Reports
- Export dealers - sent directly to dealers

The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.

Parts Information
GM, Saturn/Saab Canada Only - Parts required to complete this program are to be obtained from General Motors Service and Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.

Saturn US Only - A pre-shipment of the required parts to perform this repair has been sent to involved Saturn US retailers from Saturn Service Parts Operations (SSPO).

Part Number
Description
Qty/ Vehicle

25930220
Tube, Sun Rf Hsg RR Drn
2

To Be Obtained Locally
Tie Straps
8


Service Procedure
Important: Before lowering the headliner, please perform the following steps to avoid damage to the interior trim.

On the assist handle, use a small screwdriver to open both screw covers by prying carefully from the inboard edge. Remove the screws.

On the "A" pillar and "D" pillar, use a small screw driver to open the screw cover by prying carefully from the bottom edge. Remove the screws.

On the "B" pillar and "C" pillar, use a small screw driver to open the screw cover by prying carefully from the top edge. Remove the screws.

Remove the partition hooks by twisting counter clockwise and remove the screws, also remove the bolt under the armrest.

Before lowering the headliner, remove the screws inside the roof air deflectors.
Add Sunroof Drain Hose Extensions
Extend both middle drain tubes by adding sunroof drain tube extensions.

Lower the headliner by following SI procedures.

Add a tube assembly (drain extension) to each middle sunroof drain and install the clamps to the module drain spout.

Add a tie strap to both middle-connector to module drain spout in the location shown and clip off excess lead with wire snips.

Important: Make sure there are no dips in the hose after the extension has been added. Refer to the illustration. In some cases, it may be necessary to trim off some of the drain tube to eliminate the dip in the drain tubing.

The drain hose should be straight with a slight downward angle to the rear of the vehicle.
Check Drain Hose Routing Between the "B" and "C" Pillar for Proper Routing

Figure 1 -- Incorrect Routing

Figure 2-- Correct Routing

After installing the extensions, make sure that the hose is routed in back of the air bag bracket. Figure 1 is the incorrect routing; Figure 2 shows the correct routing.
Make sure that there are no bends pointing upward in the drain tubes.
Check All Drain Hose Connections and Add Tie Straps

Check the front and rear sunroof drain hose connections to make sure they are fully seated and add a tie strap to each front and rear connection. Clip off excess lead with wire snips.
Reinstall the headliner following SI procedures.


Modify Front Drain Hoses

Remove the "A" pillar trim and defroster outlet grille to gain access to the end of the drain tubes.

Remove the rubber grommet at the end of the drain tube.

Using a light-duty X-Acto knife, carefully remove the cross hatch inside the grommet and reinstall. Another solution is to utilize a 3/8 in spot weld drill bit to remove the cross hatch.
Courtesy Transportation - For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. GM dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines. Saturn Canada retailers should refer to applicable Home Office letter on this subject.

Claim Information - GM, Saturn/Saab Canada Only
Submit a Product Claim with the information indicated below:

Repair Performed
Part Count
Part No.
Parts Allow
CC-FC
Labor Op
Labor Hours
Net Item

Install Drain Tube Extension Assemblies (inc. modify frt. drain hoses)
10
--
*
MA-96
V1858
2.9
**

Courtesy Transportation for vehicles within the New Vehicle Limited Warranties (US & Canadian GM Dealers)
N/A
N/A
N/A
MA-96
***
N/A
****

* The "Parts Allowance" should be the sum total of the current GMSPO Dealer net price plus applicable Mark-Up or Landed Cost Mark-Up (for Export) for two tube kits needed to complete the repair.

** The amount identified in the "Net Item" column should represent the actual sum total of the eight tie straps needed to perform the required repairs, not to exceed $0.96 USD, $1.02 CAD, plus applicable Mark-Up or Landed Cost (for Export).

*** Submit courtesy transportation using normal labor operations for courtesy transportation as indicated in the GM Service Policies and Procedures Manual for vehicles within the New Vehicle Limited Warranties.

**** The amount identified in the "Net Item" column should represent the actual dollar amount for courtesy transportation.

Refer to the General Motors WINS Claims Processing Manual for details on Product Recall Claim Submission.

Claim Information - Saturn US Only
1. To receive credit, submit a claim with the information below:

Repair Performed
Parts Allow.
Sale Type
Case Type
Labor Op.
Labor Hrs.

Install Drain Tube Extension Assemblies (inc. modify frt. drain hoses)
10
--
*
V1858
2.9

* The parts allowance should be the sum total of the current SSPO retailer net price plus 40% of all parts required for the repair.

2. Submit courtesy transportation expense with labor code V1858 using the appropriate Net Item Code.

Customer Notification - For US and Canada
General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin).

Customer Notification - For Export
Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.

Dealer Program Responsibility
All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.

Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through September 30, 2009.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service through September 30, 2009, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.

September 2008
Dear General Motors Customer:

We have learned that your 2008 model year Buick Enclave or 2007-2008 model year GMC Acadia or Saturn OUTLOOK, equipped with a sunroof, may have a condition in which water is not properly drained away from the sunroof. If this condition were to occur, water may enter the interior of the vehicle and dampen the carpet, upholstery, and other interior components.

Your satisfaction with your Buick Enclave, GMC Acadia, or Saturn OUTLOOK is very important to us, so we are announcing a program to prevent this condition or, if it has occurred, to fix it.

What We Will Do: Your GM dealer/retailer will install drain tube extension assemblies and ensure that the water drains properly. This service will be performed for you at no charge until September 30, 2009 .

What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer/retailer as soon as possible to schedule an appointment for this repair. By scheduling an appointment, your dealer/retailer can ensure that the necessary parts will be available on your scheduled appointment date.

Customer Reply Form: The enclosed customer reply form identifies your vehicle. Presentation of this form to your dealer/retailer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the form and mailing it back to us. If you have any questions or need any assistance to better understand related repairs, please contact your dealer/retailer.

If you have questions related to a potential reimbursement, please contact the appropriate Customer Assistance Center at the number listed below.

Division
Number
Text Telephones (TTY)

Buick
1-866-608-8080
1-800-832-8425

GMC
1-866-996-9463
1-800-462-8583

Saturn
1-800-972-8876
1-800-833-6000

Guam
1-671-648-8450


Puerto Rico - English
1-800-496-9992


Puerto Rico - Español
1-800-496-9993


Virgin Islands
1-800-496-9994



Courtesy Transportation
If your vehicle is within the New Vehicle Limited Warranty your dealer/retailer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership/facility for this repair. Please refer to your Owner’s Manual and your dealer/retailer for details on Courtesy Transportation.

We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will do our best, throughout your ownership experience, to ensure that your GM vehicle provides you many miles of enjoyable driving.

Scott Lawson

General Director,

Customer and Relationship Services

Enclosure

08207
 

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Re: Sunroof Drain Hose Recall

I fall within the vin numbers for this recall. I don't have the leak either. I really hate it when the service department messes with something that isn't broke especially when it is the sunroof.
 

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Discussion Starter · #3 ·
Re: Sunroof Drain Hose Recall

Sboden said:
I fall within the vin numbers for this recall. I don't have the leak either. I really hate it when the service department messes with something that isn't broke especially when it is the sunroof.
I hear ya. The fix involves dropping the entire headliner and who knows how well it'll get put back up.
 

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Re: Sunroof Drain Hose Recall

The 2008 that I just bought does not fall within the VIN numbers listed. Phew. :thumb: I didn't figure that it would since the car has sat on a lot in the rain (Washington state) for 9 months and I didn't see any signs of leakage.
 

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Re: Sunroof Drain Hose Recall

Sboden said:
I fall within the vin numbers for this recall. I don't have the leak either. I really hate it when the service department messes with something that isn't broke especially when it is the sunroof.
Apparently, if you read the below detailed note even if your vehicle is WITHIN the VIN breakpoint, it may not be affected. Our Enclave falls within the breakpoint, my Acadia does not. We will wait to see if we get a letter on the Enclave, but if we do, we may not have it messed with as we haven't seen a drop of water. Good luck to those that are affected. :thumb:

Important: Dealers/retailers are to confirm vehicle eligibility prior to beginning repairs by using the system(s) below. Not all vehicles within the above breakpoints may be involved.

- GM dealers and Canadian Saturn/Saab retailers should use GMVIS.
- Saturn US retailers should use the 'Investigate Vehicle History' link on the Global Warranty Management application within DealerWorld.

"For dealers/retailers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided through the applicable system listed below. Dealers/retailers will not have a report available if they have no involved vehicles currently assigned.

- US GM and Saturn dealers/retailers - GM DealerWorld Recall Information
- Canadian GM/Saturn/Saab dealers/retailers - GMinfoNet Recall Reports
- Export dealers - sent directly to dealers"
 

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Discussion Starter · #6 ·
Re: Sunroof Drain Hose Recall

ccaats said:
Apparently, if you read the below detailed note even if your vehicle is WITHIN the VIN breakpoint, it may not be affected.  Our Enclave falls within the breakpoint, my Acadia does not.  We will wait to see if we get a letter on the Enclave, but if we do, we may not have it messed with as we haven't seen a drop of water.  Good luck to those that are affected.   :thumb:

Important: Dealers/retailers are to confirm vehicle eligibility prior to beginning repairs by using the system(s) below. Not all vehicles within the above breakpoints may be involved.

- GM dealers and Canadian Saturn/Saab retailers should use GMVIS.
- Saturn US retailers should use the 'Investigate Vehicle History' link on the Global Warranty Management application within DealerWorld.


Yeah, its not clear when they say "not all vehicles..." because not all the vehicles within the VIN breakpoints have sunroofs.  Are some with sunroofs not affected, maybe or maybe not?  Mine is listed in GMVIS has being involved in the recall though.
 

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Re: Sunroof Drain Hose Recall

Since the problem involves drain tubes that are too short, I would have the repair done even if it wasn't presently leaking. Although your tubes may be properly attached during the warm summer months, who's to say they won't shrink a bit and detach when the cold weather hits?

Of course, I don't have a sunroof so N/A for me. I'll just be visiting the dealer for the heated washer fluid and wiper arm recalls instead....
 

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Re: Sunroof Drain Hose Recall

GeoHawk said:
ccaats said:
Apparently, if you read the below detailed note even if your vehicle is WITHIN the VIN breakpoint, it may not be affected. Our Enclave falls within the breakpoint, my Acadia does not. We will wait to see if we get a letter on the Enclave, but if we do, we may not have it messed with as we haven't seen a drop of water. Good luck to those that are affected. :thumb:

Important: Dealers/retailers are to confirm vehicle eligibility prior to beginning repairs by using the system(s) below. Not all vehicles within the above breakpoints may be involved.

- GM dealers and Canadian Saturn/Saab retailers should use GMVIS.
- Saturn US retailers should use the 'Investigate Vehicle History' link on the Global Warranty Management application within DealerWorld.


Yeah, its not clear when they say "not all vehicles..." because not all the vehicles within the VIN breakpoints have sunroofs. Are some with sunroofs not affected, maybe or maybe not? Mine is listed in GMVIS has being involved in the recall though.


Good point, you are probably right that the all the ones with sunroofs in that VIN breakpoint are involved. Guess we will let them do it. I hope that "pulling down the headliner" to get to these hoses doesn't cause all manner of rattles and other problems.
 

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Re: Sunroof Drain Hose Recall

My Vin# is in there. I had no problems with leaks from my sunroof for the first 8 months, and then it became an issue. When it started happening, it happened on 3 different occassions.
I would agree that if your vehicle is listed I would get it done.
 

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Re: Sunroof Drain Hose Recall

It looks like I will be safe with my 2009. I was hoping they would find a fix and have it corrected. :blob: :blob:
 

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Re: Sunroof Drain Hose Recall

Theresa said:
The 2008 that I just bought does not fall within the VIN numbers listed. Phew. :thumb: I didn't figure that it would since the car has sat on a lot in the rain (Washington state) for 9 months and I didn't see any signs of leakage.
Same here. And Phew.

Like loach, I'll just be visiting the dealer for the heated washer fluid and wiper arm recalls instead....almost had the triple crown of recalls here.
 

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Re: Sunroof Drain Hose Recall

I'm glad to see GM recall "issues".
Other manufacturers (honda) wont recall
unless you start a class action suit against them (2000-2004element)
 

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Re: Sunroof Drain Hose Recall

Copperhead13 said:
I'm glad to see GM recall "issues".
Other manufacturers (honda) wont recall
unless you start a class action suit against them (2000-2004element)
Ditto about GM issuing recalls.

Honda was doing this with the 2002-2004 Odysseys too. Transmissions failing left and right but they would not issue a recall. Instead, if you knew the super secret handshake, they would split the cost of a new transmission with you. Ours failed at 65K, but we luckily had an extended warranty that covered it.

We don't feel the need for one with the Acadia with GMs 100K powertrain coverage, though.
 

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Re: Sunroof Drain Hose Recall

GeoHawk said:
Copperhead13 said:
I'm glad to see GM recall "issues".
Other manufacturers (honda) wont recall
unless you start a class action suit against them (2000-2004element)
Ditto about GM issuing recalls.

Honda was doing this with the 2002-2004 Odysseys too. Transmissions failing left and right but they would not issue a recall. Instead, if you knew the super secret handshake, they would split the cost of a new transmission with you. Ours failed at 65K, but we luckily had an extended warranty that covered it.

We don't feel the need for one with the Acadia with GMs 100K powertrain coverage, though.
Our friends 05 Odyssey had teh tranny fail in it with less than 4000 kilometers on it not to mention many other issues with his 65 thousand dollar Honda minivan.
 

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Re: Sunroof Drain Hose Recall

loach said:
Although your tubes may be properly attached during the warm summer months, who's to say they won't shrink a bit and detach when the cold weather hits?
It has already made it through one of the coldest winters our area has had (Kansas City), so I'm not worried too much about that issue. I personally may wait until I have the issue before having a non issue fixed. With it being a recall instead of a TSB, I may not have the option to wait.
 

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Re: Sunroof Drain Hose Recall

Thanks for the update Geohawk. I just checked my vin # and I'm not on the list. My acadia was manufactured
late January 2008.

While I am thankful not to have this issue I am sorry for the inconvenience it will cause those who are affected.
This forum is a great source of information to members and no doubt GM on the lambda line. :cheers:
 

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Re: Sunroof Drain Hose Recall

I was one of the first to pick up my Acadia Feb. 07. I bought my car with such high expectations and excitement. The first month of ownership was very disappointing. My car was still at the dealership for 3 of the first 4 weeks for recalls, updates, and fixing things that just weren't working right.

The last year or so has been fairly quiet- then the afternoon of August 20th, I go into my car only to hear and see the most horrifying sight. There was water rushing out of my roof onto the third row seats from the rear sensor display area. As I quickly called the dealership, water began moving to the front of my car and was draining down the inside of the windshield and onto me and the steering column. To put it mildly- I was freaking out. When I got to the dealership, we also found water had soaked the front passenger floor board. The dealerships response to the damage was that the sunroof drains were just clogged. A week later I finally got my car back, it doesn't appear they have done anything but made a mess of my car, that's another story for the dealership.

I hope no one ever has to experience water draining inside their car- I just wish this recall would be sooner to avoid the pain and stress I have gone through in the last couple of weeks.
 

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Re: Sunroof Drain Hose Recall

mrsmac09 said:
I was one of the first to pick up my Acadia Feb. 07.  I bought my car with such high expectations and excitement.  The first month of ownership was very disappointing. My car was still at the dealership for 3 of the first 4 weeks for recalls, updates, and fixing things that just weren't working right. 

The last year or so has been fairly quiet- then the afternoon of August 20th, I go into my car only to hear and see the most horrifying sight. There was water rushing out of my roof onto the third row seats from the rear sensor display area.  As I quickly called the dealership, water began moving to the front of my car and was draining down the inside of the windshield and onto me and the steering column.  To put it mildly- I was freaking out.  When I got to the dealership, we also found water had soaked the front passenger floor board.  The dealerships response to the damage was that the sunroof drains were just clogged.  A week later I finally got my car back, it doesn't appear they have done anything but made a mess of my car, that's another story for the dealership.

I hope no one ever has to experience water draining inside their car- I just wish this recall would be sooner to avoid the pain and stress I have gone through in the last couple of weeks.
It is a shame that the recall wasn't out earlier for you to see. There has been a TSB out for a while now that several of us on the forum have used to get the leak addressed. This forum has lots of advice and tips, and often more information then the dealers. Come back and visit us, and update your signature. Good luck with your car!
 

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Re: Sunroof Drain Hose Recall

I just got the letter from GM in the mail yesterday. Doesn't really say RECALL, just says hey we found a problem. You have unitl Sept 2009 to get it fixed.
Here is a copy of it.
 

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Re: Sunroof Drain Hose Recall

Yes, got my letter yesterday as well, about 9 months late, Dealership, after my repeated complaints over electrical problems caused by leaks finally addressed the issue after a "come to Jesus" meeting with the Service Manager and Sales Manager to either eliminate the electrical problems/leaks or Lemon Law the vehicle or do an MSRP swap (which I really did not want to do on an 08 with all the engine/cam failures).
Anyway, no issues since then. Hopefully Acadia will stay "fixed" over several years. Got a bad feeling new hoses will shrink again in the high heat in the Gulf Coast-at least if the problem was the UAW assembly at Lansing that will not be a factor :sosad:
 
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