[Bocatrip]

I'm sure the AFM will not be missed as well.

 

[Itsmiketonight]

UPDATE: Dealer had to update the infotainment system per a technical service bulletin to address the instrument cluster issue. We have had the Speech recognition engage a few times by itself since then, as well as one call placed on hold without touching anything. Otherwise...the update did seem to fix the instrument cluster going dark and sweeping guages. Hope this helps someone!

 

[Bocatrip]

UPDATE: Dealer had to update the infotainment system per a technical service bulletin to address the instrument cluster issue. We have had the Speech recognition engage a few times by itself since then, as well as one call placed on hold without touching anything. Otherwise...the update did seem to fix the instrument cluster going dark and sweeping guages. Hope this helps someone!

Itsmike....Are you saying that your update corrected the "cluster going dark issue" but you still have a few glitches remaining? Thanks.

 

[Itsmiketonight]

Itsmike....Are you saying that your update corrected the "cluster going dark issue" but you still have a few glitches remaining? Thanks.

Yes....there seems to be some new glitches.

 

[Bocatrip]

Yes....there seems to be some new glitches.

Thanks Mike... I guess it's one step forward and two steps back with these electrical glitches. My car is still at the dealership after almost a week and 700 miles on the clock. I guess they are scratching their heads too!

 

[Itsmiketonight]

Bocatrip - We had some paperworkgiven to us with our service order paperwork...I am thinking the TSB # and Title is below....

#21-NA-054 Instrument Cluster Resets, Center Display Goes Blank or Gauges Inoperative - June 1, 2021

Hope that Helps!

 

[Bocatrip]

Bocatrip - We had some paperworkgiven to us with our service order paperwork...I am thinking the TSB # and Title is below....

#21-NA-054 Instrument Cluster Resets, Center Display Goes Blank or Gauges Inoperative - June 1, 2021

Hope that Helps!

Thanks!! They helps a great deal. It's much appreciated ... I'll put it in my folder with other notes.

 

[Munchkin]

Hi All, I just purchased a 2021 Acadia SLT V6 on May 29th, 2021. Car currently has 175 miles on it. Driving home last night (day 2 of ownership) the entire instrument panel as well as the infotainment display went dark. I pulled over to a service station and kept the car running while playing with the dimmer switch.....Eventually the lights came back on. Defective dimmer switch? Why would the entire instrument cluster as well as the infotainment system go completely dark? Any TSB on this matter? I will be bringing the car into the dealer at my earliest convenience. Not thrilled that on day 2 of ownership my car has issues.

We just had a similar problem while driving home last night. Driving down a rural road, no street lights, about 50 mph when the instrument panel and infotainment display went dark a few seconds then came back on. We've had our 2021 Acadia Denali since October 2020 and only have 4700 mi. on it. Scary stuff especially on a dark road. Will be making an appointment for service.

Any info on what it could be in case they try and give me the run-a-round. TIA

 

[Rjichardengine]

Hi All, I just purchased a 2021 Acadia SLT V6 on May 29th, 2021. Car currently has 175 miles on it. Driving home last night (day 2 of ownership) the entire instrument panel as well as the infotainment display went dark. I pulled over to a service station and kept the car running while playing with the dimmer switch.....Eventually the lights came back on. Defective dimmer switch? Why would the entire instrument cluster as well as the infotainment system go completely dark? Any TSB on this matter? I will be bringing the car into the dealer at my earliest convenience. Not thrilled that on day 2 of ownership my car has issues.

Just happens to me for second time. 16000 miles. Did you resolve the problem, if so how?

 

[Bocatrip]

Just happens to me for second time. 16000 miles. Did you resolve the problem, if so how?

It hasn't happened again. I dropped my car off for service and I believe they are doing an infotainment update.

 

[Ccathyf]

Hi All, I just purchased a 2021 Acadia SLT V6 on May 29th, 2021. Car currently has 175 miles on it. Driving home last night (day 2 of ownership) the entire instrument panel as well as the infotainment display went dark. I pulled over to a service station and kept the car running while playing with the dimmer switch.....Eventually the lights came back on. Defective dimmer switch? Why would the entire instrument cluster as well as the infotainment system go completely dark? Any TSB on this matter? I will be bringing the car into the dealer at my earliest convenience. Not thrilled that on day 2 of ownership my car has issues.

Mine did this a couple of times last fall. They did an update on the system and seemed to fix it. Just happened again. 😳

 

[RudyK]

2800k on our 2021 GMC Acadia Denali...same issue. We had one time where the adaptive cruise control didn't work. Afterwards, everything was fine. Starting this weekend, the instrument cluster began going black and then starting back up. All the gauges would sweep and the lights would come on. Turn signal quit working intermittantly. Additionally, auto high beams would not function. One service writer said it sounded like a battery issue??? To me it seems like something with the multi-switch... Pretty frustrating...and no loaner vehicles in our area due to vehicle shortage. I will report back what they disover at the dealer.

The dashboard on my 2021 Acadia went black one time as I was backing out of my garage a few months ago. Hasn't happened again since then. I'm curious to know if you ever found out what the issue was.