GMC Acadia Forum banner
1 - 20 of 81 Posts

·
Registered
Joined
·
524 Posts
Discussion Starter · #1 ·
I purchased my new $45,000 car at the end of march. Since then I have had the thing in the shop about five or six times. I'm not sure because the dealer is working a scam on me to prevent me from knowing just how long it has been in the shop. The first several visits came up on one invoice that was dated 4-11-07 With an invoice date of 6-01-07 They kept it open for two months about. They have left out information like they replaced my seat track once and took it back out because it was worse than the first one. So it only shows they replaced it once. Now it still is broken and needs to be replaced again. I had the battery drain issue on the25th of July. They called me on the next Friday to tell me I could pick it up, but that they had not fixed it yet because they were waiting for parts. They did this so I will not have had my car in the shop for too many days as that would give me a claim under the lemon law if I have it in the shop more than 30 days in the first 30 months of ownership. I talked to the owner of the dealership and he tried to tell me that the lemon law only applies to safety related non conformities. I read the law and talked to the atty Generals office and he was wrong, but he knew that. When I asked him why my invoice on my last visit didn't have a date on it that showed how long my car had been in the shop he said they don't do that. After I talked to the service writer she told me that because I could still drive my car it doesn't count as days in the shop. That I elected to leave it there.

My car has been in the shop for about 30 days since I purchased it on March 31st. I have had 12 or thirteen jobs done on the car since it was new. When I went in to pick it up on the second of this month the first thing I noticed was that they had replaced the air dam as I had asked them too because it was warped with a big bend right in the middle of it. The one they replaced it with had two dents on each side. when I mentioned it to the service rep she said thats the way it came out of the box and if it didn't straighten out that I could bring back and they would fix it again. I said nothing. The second thing I noticed was that it would not start. The battery was dead. Yes it had not been fixed, or had the battery even been checked to see if it still held a charge. This is the kicker. Every time I have dropped my new $45000 car off I explicitly have said to the service writer that I don't want them to wash my car. She said the last time "I know, don't wash your car" I do this because they invariably end up hazing the paint with all the little scratches that you see on an old car. Especially black ones. Anyway my brand new car now had a scratchy paint job. I went ballistic and they offered me free oil changes and said they would put it in the detail shop. Now it's been another week and it's ready. I don't expect it to look new anymore and I am REALLY PISSED!!! I was a painting contractor for 25 years and took great care of the finish on my Denali. One of the reasons I bought another new GMC was because of the great quality of the paint. I don't have that now. They took it from me. I am PISSED!!!!

These people say they are nice to you. Nice to me? What good is nice when they are running a service scam that prevents me from getting fair compensation for buying a LEMON. There are other issues coming down the pike with this car. In fact I'm pretty sure the air conditioner issue applies to me, I just keep forgetting to tell them I need to have it checked. Also the heated wiper fluid just sort of dribbles out. Then there is the jerky seat track the skips. It still needs to be addressed. How can I in all honesty suggest to anyone to buy an Acadia? This car is tunning into a nightmare for me, and instead of having a joyous new car experience, I get to tell everyone that asks how I like it, that it's in the shop again. What I want is for someone at GMC to care enough to make it right with me. What I want is a new car that makes me happy, I don't have that. What I have is a great big headache that wont go away. What I have is a car that I would not wish on my worst enemy. I'm actually starting to hate my new car. A car that at first made me happy I chose it. Happy that I was supporting an American made vehicle, and putting my money into American pockets. I don't feel that way right now. Is there anybody that cares enough at GMC to change my mind? Feel free to email me.

Oh and what dealer is it that has completly lost my faith?



Campbell Cornforth in Puyallup
 

·
Registered
Joined
·
117 Posts
Wow...that's a very sad story. I feel your pain. :comfort:

I would contact a lemon law attorney. They don't even need to be local. I've read here or at tdiclub.com that one guy with similar obsurd problems called a lemon law specialist he found online (PA maybe) and the next thing he knew it was done deal. I don't even think he had to pay a dime to the attorney for some reason.

Good luck...keep us posted.
 

·
Registered
Joined
·
269 Posts
I think I would go straight to the attorney. Something shady going on with the invoice and service ticket dating would seem like that might be enough to get satisfaction there.

I have seen the dribbling from the heater fluid, and my wife and I adjusted our behavior on that to always prime it with just hitting wash first, and then hitting the heat wash-- we also went through the first batch of fluid pretty quick, I am not sure if it got filled up before we bought it.

The seattrack thing has me a little concerned- at about 4000 miles of the 6300 being my driving, neither my wife or I have noticed any issues, and I am a pretty big guy. I have not adusted the seat with me in it except twice now, once for the initial memory setting and one slight adjustment on the last trip. With Memory seats, the seat moves for either of us before we enter the car- that probably helps lengthen the life of the seat.

It is unfortunate you are having these issues, not since my wife's 99 Accord have I heard of so many problems for a new car under 20k miles. Hers was over a 3 year and not a 3 month period, or it probably would have sent her to a hospital for stress if it had been that bad off the lot.
 

·
Registered
Joined
·
218 Posts
Dan,

You might try another local dealership, I have had mine looked at and the recalls done, including the same seat problem you have at Valley in Auburn. They have gotten everything right on the first time.
 

·
Registered
Joined
·
4 Posts
I have many problems, but I still like my Acadia.

Problems:
Transmission - Re Flashed 2 times. Works ok for now
Seat Track: Replaced 3 times. Current one was fine, but now is starting to jerk again.
DRL on passenger side going off: Had to replace bulb and dealer did not have correct bulb. They took one from another Acadia on the lot. No issues with bulb, but get moisture in the light compartment now. The dealer indicated it was not easy to replace.
Temperature Gauge Sticking: Replaced 2 times. Working fine right now. Usually 1-2 degrees off.
Floor Mats fastener (round plastic things): 2 came off and can't get back together. Used plastic glue and fixed.
Middle Dash Compartment: Replaced 2 times and still sticks. Tried Spring and rubber sticky thing.
Driver Seat Front Plastic Cover: Broken bracket (plastic). Will have fixed on next service run.
Driver Seat Rattle: Sound in seat when pushing back.
MPG: Completed 1500 mile trip to Florida. Got 18.8 mpg, but ran AC and Aux AC most of the way and drove at 80mph most of the time (except North Florida due to speed trap). Had a 500 mile trip to Savannah and received a nice 22.3 mpg.
 

·
Premium Member
Joined
·
894 Posts
Having gone through the lemon law on my Passat there are a few things that need to be clarified.

The car needs to be in the shop 30 consecutive days trying to fix the same issue. nOt 30 days total for different issues or the same issue. Basically, if they found an issue, disgnosed it, didn;t fix it, waiting on a part, etc. and it stays with them for the 30 days straight it is a lemon law claim.

If you bring the car in to the shop and they FIX the sam eissue 3 times within the first year and it contiually breaks that can be a lemon law claim.

Having it in the shop 15 times at 2 days at a time does not qualify. Although frustrating, that is not how the law reads. Also, if they tell you the car is able to be picked up while they wait for the part b.c it doesn't affect the safety of the driver/passengers then it can not be claimed as days in the shop.

My Passat went in with a CEL. They changed coil packs and test drove. Came back with the light. Told me to leave it. Changed fuel pump. test drove, came back with the light on. Told me to leave it. Called a tech. This covered about 10 days. They said it needed fuel injector rack. 4 days from Germany, the weekend, put it on, still CEL. This was day 21. I called VWOA. The contacted dealer, wento ver case and wanted to replace the engine. I told them if that was the case I am contacting my lawyer b/c that is not acceptable. They offered a replacement and i took it instead of lemoning the car.

In the end, it was bad spark plugs. HTey never check them.

It is not easy to claim a lemon unless it is painfully obvious.
 

·
Registered
Joined
·
1,164 Posts
Lemon laws vary from state to state. Here's the definition of "reasonable number of attempts" under Washington state law:

(2) Reasonable number of attempts, except in the case of a new motor vehicle that is a motor home acquired after June 30, 1998, shall be deemed to have been undertaken by the manufacturer, its agent, or the new motor vehicle dealer to conform the new motor vehicle to the warranty within the warranty period, if:

(a) The same serious safety defect has been subject to diagnosis or repair two or more times, at least one of which is during the period of coverage of the applicable manufacturer's written warranty, and the serious safety defect continues to exist;

(b) the same nonconformity has been subject to diagnosis or repair four or more times, at least one of which is during the period of coverage of the applicable manufacturer's written warranty, and the nonconformity continues to exist; or

(c) the vehicle is out of service by reason of diagnosis or repair of one or more nonconformities for a cumulative total of thirty calendar days, at least fifteen of them during the period of the applicable manufacturer's written warranty. For purposes of this subsection, the manufacturer's written warranty shall be at least one year after the date of the original delivery to the consumer of the vehicle or the first twelve thousand miles of operation, whichever occurs first.

http://www.carlemon.com/lemon/WA_law.html
 

·
Registered
Joined
·
659 Posts
Lemon laws vary considerably by state. What Joe mentions above is undoubtedly true for NY but, for example, in CA the time period is 18 months and there are provisions where only the amount of repair trie matters and not the time in shop. I believe the original poster lives in Washington so probably another set of laws applies there. One site that will get you some of the basics (although it is full of attorney ads...) by state is;

http://www.lemonlawamerica.com/
 

·
Registered
Joined
·
425 Posts
What a depressing thread. You don't expect to spend $45k on a brand new vehicle and then have it inoperable for this amount of time. What's even more disheartening is the fact that the dealership is fudging dates and leaving out fixes that they have done.

My thoughts have always been to let the first model year run its course before purchasing one. I understand that it can be very difficult to follow that rule though. I was all set on either a 2008 Pontiac G8 or a 2008 Cadillac CTS about a seven months ago. And even though I knew I should follow that rule of never buying a first year model, I couldn't resist. That of course all changed when kid number three came along. I really hope this whole scenerio works out for you. It really does sound like you got a lemon. All car manufacturers make lemons (despite what Consumer Reports tells you). My father had an Acura Legend in the mid 90s...that thing was full of problems. The difference was that Acura dealership took charge and made sure that my father was happy. Because of that, he will always buy Acuras from that specific dealership. It sounds like your GMC dealership should follow suit.
 

·
Registered
Joined
·
524 Posts
Discussion Starter · #11 ·
c) the vehicle is out of service by reason of diagnosis or repair of one or more nonconformities for a cumulative total of thirty calendar days, at least fifteen of them during the period of the applicable manufacturer's written warranty. For purposes of this subsection, the manufacturer's written warranty shall be at least one year after the date of the original delivery to the consumer of the vehicle or the first twelve thousand miles of operation, whichever occurs first.



Yes! In the state of Washington it is cumulative.


Thanks for the posts. I am off to pick up the Acadia. We'll see what happenes. I'm bringing my atty with me. I may even bring a copy of this thread.
 

·
Registered
Joined
·
524 Posts
Discussion Starter · #12 ·
Well to their credit the paint has been returned to it's original condition.

The air dam on the other hand is still warped on both ends. Once again I was told this is the way it is when in fact I know perfectly well that they are not supposed to look that way. The air dam was perfect on the car when I purchased it. Also if you look at a new one that has the air dam installed correctly it is not warped. When I take it in for the tranny re flash when it becomes available, and the seat track replacement when it becomes available, I will have my new service department address these issues. For now I just hope I get to drive the vehicle for more than a month without having to take it in to the shop again.

Also as for the paper work or lack of it that seems to be missing. After I went in this morning I asked if they had paperwork for the work the just performed and they said they did but not right then. I asked if they had replaced my battery and they said yes. I asked for that documentation and they said it was not available. Why? I have no idea. I did call GMC's service 800 number last night to complain about all this. They put me on hold and called the dealer to request that they give me in writing documentation of the time my vehicle has been in the shop. They need to hand write this they said as they have no program available to do this on their computer. I find that hard to believe. Why in this day and age do they not have the ability to provide me, or any customer in writing an accurate accounting of the time the car is in the shop? My only guess is that it's because it can be used to make them look bad. It can be used to substantiate a lemon law claim and thus take the profit they make of that vehicle out of their pocket. I was told by my service writer that they use the same system that everyone uses in the industry. In fact they don't. I called the service manager of my old dealer, now my new dealer and he said that there should be an accounting of the time I have had it in the shop. He said there should be a date that shows on the receipt. My service writer when asked today why there was a date on the first invoice they gave me said thats just when the write the invoice and does not reflect any true amount of time that the car was in the shop. When I asked why the receipt that they gave me last week had no such date she said they don't do that. What is it? Do they do that or don't they? Seems to me that there is something fishy going on here and I plan to talk to the atty generals office as soon as I finish this post. As far as I am concerned every time you take your new car in the shop the paperwork should be processed after each visit and it should accurately reflect the time the vehicle was with the dealer. If I bring my car in at 10 am on Monday and they say it will be in the shop all day, then I get a loaner. If they call me at 5:30 that afternoon and I am unable to drive in rush hour traffic for an hour one way to pick it up then it has be verifiable out of service for one calendar day. For them to claim otherwise is nonsense.
 

·
Registered
Joined
·
524 Posts
Discussion Starter · #13 ·
Thanks for the suggestion but being on the other side of the Narrows bridge I will go back to hasslewood. They actually have a decent service department, as long as I get to deal with Harold.




Boltbacker said:
Dan,

You might try another local dealership, I have had mine looked at and the recalls done, including the same seat problem you have at Valley in Auburn. They have gotten everything right on the first time.
 

·
Registered
Joined
·
6 Posts
I'm starting to hate my car and and GM too. I have been a loyal GM customer for 15 years and that may all change. My dealer makes the same mistakes with the paperwork and the dates. And they sometimes leave out a complaint or two.

I have had a drive train noise at speeds > 65 MPH for a few months now that hasn't been fixed. First the dealer said "No noise" then I drove a new one on their lot and that car was as silent as a church mouse. Brought the car in again and they said "Bad tires" and GMC had a bulletin about it so they repaced the tires and rims. They said it was fixed again but the noise is still there. I met with the service manager and the regional service rep for GM last Friday and we all went on a road trip. They heard the noise and I made sure I got the service manager to admit that in front of the rep. Thursday of this week they took the car in again and performed a vibration test on the vehicle. Result "Within factory specs" funny thing is the dealer said the meter didn't print out the data nor does it record the measurements into any sort of memory. I'm livid. There are many more details and other isssues I'd be happy to share with you.

And everyone should wash their car, open all the doors, then squeeze the wiring harness conduits. Watch all the water trickle out of the door drains. THEY BUILT THE HARNES CONDUIT SO IT WOULD TRAP THE WATER! I brought that up and the dealer reported it to TAC but it isn't a safety issue so move on...... Water, road salt, freezing temperatures and electrical contacts THAT IS A PROBLEM. I took the drivers door wiring harness connector off and sure enough it was wet. Another battle begins.

Anyone else having the same problems?
 

·
Registered
Joined
·
15 Posts
fenwah said:
What a depressing thread. You don't expect to spend $45k on a brand new vehicle and then have it inoperable for this amount of time. What's even more disheartening is the fact that the dealership is fudging dates and leaving out fixes that they have done.

My thoughts have always been to let the first model year run its course before purchasing one. I understand that it can be very difficult to follow that rule though. I was all set on either a 2008 Pontiac G8 or a 2008 Cadillac CTS about a seven months ago. And even though I knew I should follow that rule of never buying a first year model, I couldn't resist. That of course all changed when kid number three came along. I really hope this whole scenerio works out for you. It really does sound like you got a lemon. All car manufacturers make lemons (despite what Consumer Reports tells you). My father had an Acura Legend in the mid 90s...that thing was full of problems. The difference was that Acura dealership took charge and made sure that my father was happy. Because of that, he will always buy Acuras from that specific dealership. It sounds like your GMC dealership should follow suit.
You hit the nail right on the head...too many domestic manufacturer dealerships have an old school mentality of dancing around the problems and hoping the consumer goes away...my GMC dealer has been acting this way with regards to my 05 Sierra, which is why I am hesitant to buy an Acadia. Threads like this don't help...I agree that all manufactures make lemons - it's how the mfgr and the dealer help (or NOT help) solve the issues that determines if the owners of these vehicles remain loyal, or swear off the manufacturer for good.
 

·
Registered
Joined
·
17 Posts
You should be able to go straight to GMC if you feel the dealer is not helping. I have a Honda Pilot which tranny broke. It took the dealer two separate inspections (one lasted a week) to find out the rattling noise we were hearing was the transmission. They quoted me $4,600 for the repair, which consisted on replacing it with a Honda rebuilt transmission. Powertrain warranty had just expired. A friend suggested I call American Honda Co. I explained my case from my consumer's standpoint. They were firm through the process, asking for all my maintenance records to make sure it wasn't due to a lack of care for the vehicle (70,000+ miles). In the end, they worked out a deal with the dealership and I ended up paying $1,100 for the repair with a 3 year warranty on it.

If I would not have known about the option of calling Honda directly I probably would have gone away from the dealer and to my local shop who offered to install a non-Honda transmission. Although I lost quite a bit of confidence in Honda and don't know if I would buy another one, I am happy with the way the issue was resolved through American Honda. I think it was the best option I could get at the moment.

So don't take it from the dealer... call the manufacturer. The manufacturer will most of the time straighten up the dealer in favor of the consumer.

Good luck!
 

·
Registered
Joined
·
956 Posts
I would like to add my two cents here. First of all it is not my intent to diminish the problems or frustrations anyone here is having with their Lambda. No one wants to buy anything new and have problems where we can't enjoy our purchase. Also in todays society who has the time to run back to the dealer numerous times for different problems that crop up? I sure don't.

This car has only been in production less than a year. Anytime we purchase something this new there are going to be kinks and problems and it might take sometime before they are resolved to our satisfaction. I knew when I bought mine that I should probably wait at least a year before purchasing it, but common sense lost out. My Acadia has been pretty good with just a couple of small issues so far. When the new reflash for the trans comes out I will have that done, my driver powerseat is a little jerky, and a couple of other small problems need to be corrected. I'm going to wait for a while before I take it in so the dealership has received the latest from the factory on how to correct the problem. I think this will same me time and aggrevation in the long run.
 

·
Registered
Joined
·
159 Posts
Big Bear: Although what you say may be true, I think most of us who are bringing our issues to this site, are having bigger issues than "jerky seats" and a fit fit and finish problems. Which are by no means acceptable either.

When we are talking about tranny issues, engine lights coming on, ....the list goes on, we are thinking at this point that rather than GM figuring these things out as we go along "during this first year", maybe they should have had a good handle on these things, THEN release the car for the public market. I think its great your car has been great accept for a few minor problems. So far, ours has too, except for the check engine light, defaulting the stabiltrak warnings to come on (GM says it has nothing to do with the stabilitrak system--probably looking at a sensor for the chassy. But, I need to go back a 3rd time when the sensor comes in). See what I'm getting at!

I guess this is just my take on the situation, giving the problems and the trips. New vehicle or not, just not acceptable, IMO. And I'm one of the more optimistic people!!
 

·
Registered
Joined
·
956 Posts
I fully understand what you're saying, and you are right that my problems are minor. My point was that it might take some time to figure out what is causing the defects and implement a fix. Electrical glitches can be extremely hard to find. If mine was having the same problems as some of you I would be very upset too. I have to admit that if i was to do it over again I would buy the Lexus instead.
 

·
Registered
Joined
·
159 Posts
Well said Big Bear Craig. I hear ya! Man, the Lexus! Ahh, I love the Acadia. I have to say, the car really has been great. I'm thinking the electrical glitch will turn out ok. (hopefully a sensor as they suspect.)
 
1 - 20 of 81 Posts
Top