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Discussion Starter · #1 ·
I have a lemon 2008 Acadia that fell apart after 10 days and less than 1000 miles. :angryfire:

Anyway, I have spoke with the dealer who points the finger at GM who points the finger at the dealer. :banghead: How can I get a buy back process going? I just want out of this car!
 

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LeslieCP said:
I have a lemon 2008 Acadia that fell apart after 10 days and less than 1000 miles. :angryfire:

Anyway, I have spoke with the dealer who points the finger at GM who points the finger at the dealer. :banghead: How can I get a buy back process going? I just want out of this car!
How could GM point the finger at the dealer? GM built the thing! Does GM accuse the dealer of loosening all the bolts?

Depending on your state (of residence, not your mind) you might want to tell the Dealership (and maybe call GM) and tell them you will be contacting an attorney or they can shape up and own up to your car. I'd still locate an attorney and get his card and his opinion of the situation and possible remedies for you based on your state laws. If the dealership challenges you, hand them the attorney's card. That will show them you are serious.
 

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There have been many posts on this, but I can tell you that you MUST call GM customer service and voice your complaint. Your dealer will have to get behind you on this, but you have to start the ball rolling. GM customer service will open a file and then contact your regional service manager who will advise GM how to proceed after contacting your dealer.Tell the rep at GM about your service history and what you wish them to do. Keep a record of the case numbers they give you and to whom you spoke with. I would tell the dealer what you are going to do so they are prepared and it will also give you a feel for whether or not they agree with a buyback based on your history.
 

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Discussion Starter · #4 ·
When I called GM, I spoke to a customer service rep. Should I ask to speak with a different person? I got a case number from the rep. He stated it is up to the dealership. The dealership is being evasive. I even tried to get an appointment with the owner and he refused. They are telling me (both GM and the dealer) that I HAVE to take the car back. It has now been in the shop for a week and I am stuck with 3 car payments since I cannot sell my husband's car until I have something to drive. I have also called 4 attorneys and cannot get any of those to call me back. :help:
 

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Hello,

Can you tell us what problems you've had? I'm acutally in the process of waiting for a phone conference from GM right now. I have many issues with my car - all posted under the general Acadia forum. There you can read the process I've been going through. I think how much your own servcie department backs you and your claims up is really the determining factor. My service department gave me GM's number to contact so I could get a "case number" started. I really love the Acadia and GM products and my hope is to have them pay off my existing loan then allow me to purchase another one from the same dealer. In other words, start over.

I think my problems are independant only to my particular car and I'm not ready to go out on a limb and make a blanket statment about all of these cars. There's just too many positives out there to make such a global judgement. I'm hopeing to get some sort of resolution today.

Sorry to hear you are having problems. I know - believe me - and it really sucks.

Mia
 

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LeslieCP said:
I have a lemon 2008 Acadia that fell apart after 10 days and less than 1000 miles. :angryfire:

Anyway, I have spoke with the dealer who points the finger at GM who points the finger at the dealer. :banghead: How can I get a buy back process going? I just want out of this car!
What do you mean "fell apart in a 1000 miles)?
 

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Yes as BBC asked, please be more specific as to your problems, it helps us to help you and also keeps everyone informed on here as to problems others are experiencing.
 

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Okay, I love my Acadia too, but it's been in the Shop 8 times for a water leak, 1st it was the drain tubes, now it is a faulty instal on the Sunroof's appear the fixed mount, Dealer promises a buy back, but there is no phone number posted, whos got the right number to call? Any suggestions, the Dealers says they are talking to the local GM Exec, but nothing yet? Any suggestions

Danno
 

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Where do I get the number for the GM Customer Service to talk with someone about my 2007 Acadia that is sitting in the shop? ??? ??? ??? ???
 

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it is just GMC customer service 800 number. I don't have it handy, but your dealer should be able to provide it or 1 800 555 1212 can give you the number for a small directory service fee.
 

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Just what does 'fell apart' mean? Was it literally like one of those comic skits where you stopped at a light, and all the doors, wheels, hood, etc., just fell off in the street. I hope you are very specific with your complaints with the dealer, because otherwise it will sound like buyer's remorse driving it instead of specific problems/concerns. Lemon Law here requires four service visits or 30 days out of service for the same thing. Is it to that point?
 

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Speaking of getting the car replaced or bought back, is that 4 times for service for the same problem, or just over all? Our Acadia is currently in the shop for it's third time for the same issue in less than 4,000 miles. Today is Friday and they've had it since 7 AM Monday and still haven't fixed it, of if they have they're keeping it because it really is a nice vehicle. :thumb: (Except for the traction control/stabilitrak not working again. Again. And again.)
 

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In CO (where I am) the lemon law has with it some very specific and measurable tests to determine whether it can be "invoked" or not. I don't know the details, but it's something along the lines of "Within x days it has to have been in the shop at least y times and the car has to have been unusable by the owner for at least z days."

Regarding getting GM moving: It seems to me this is the time to be very clear up front about what you want. If your fundamental approach is "I want my money back and I'm going to go buy something else." I think you're going to have a longer row to hoe than if you start off by approaching it in the spirit of "Hey - we got a lemon here. This isn't acceptable. What can we do to get me in a different Acadia."
 

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In my state of Pennsylvania, they take the lemon law very serious, but as gmloyalist stated the law is very specific. As far no attornies getting back to you, maybe (if you haven't already done so) look specifically for lemon law specialist. For instance in PA there isn't a day that goes buy that I don't see a bill board for law firms specializing in the LL. A matter a fact they advertise so much on tv and print I can't get there number out of my head, 1-800-mylemon. Anyway good luck.
 

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In Michigan the short version of the lemon law reads; "The Michigan lemon law may cover you if you've had 4 repair attempts on the same defect, or been 30 business days out of service, for up to a year after you purchase the vehicle. "
Can you imagine having the vehicle in the shop for 29 days out of the first year of ownership and not being covered? I'm at 10 days in the shop out of 60 days of ownership already. :mad:
I know the dealership owner we bought the vehicle from, he owns well over 20 dealerships but I'm sure he'll make this right in spite of being part of that large a group. ;) I'm not ready to break out the yellow paint....yet. ;D
 
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