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Went to dealership and picked up my vehicle. I asked the service consultant to show me in writing where this is a 1 time deal. He had to make 3 phone calls before telling me (not show me in writing) that because the service work was done before (timing chains and reprogram of the computer for shorter intervals on oil changes) that it makes the special warranty null and void. I've never been so aggravated in my life. How can they say that when the same problem is happening again. Like I said before.... no where does it state in that warranty that it's a 1 time deal. GM should honor and back up their warranty period. Only thing I can do now is wait on Corporate to call me back with their decision. Hopefully it will be good news.
 

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Just had the dealership call me and say that the Acadia is still covered under the warranty. After they were adamant about it not being so yesterday. Most likely corporate gave them a call and said yes it's still covered. I particularly don't want to take it back to that dealership because of this. Gonna have to find somewhere else to take it. The service consultant stated that if they determine that it's not the timing chains then the bill would fall on me. I asked him who made that determination? He stated that the mechanic does. So.... if this mechanic made the same determination yesterday that it was the timing chains.... why say something like that? Makes no sense to me. Anyway, that's my debacle at the moment. I'll continue updating on what happens from here.
 

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Just had the dealership call me and say that the Acadia is still covered under the warranty. After they were adamant about it not being so yesterday. Most likely corporate gave them a call and said yes it's still covered. I particularly don't want to take it back to that dealership because of this. Gonna have to find somewhere else to take it. The service consultant stated that if they determine that it's not the timing chains then the bill would fall on me. I asked him who made that determination? He stated that the mechanic does. So.... if this mechanic made the same determination yesterday that it was the timing chains.... why say something like that? Makes no sense to me. Anyway, that's my debacle at the moment. I'll continue updating on what happens from here.
I'd take the car to the dealer who knows what the corporation has decided to do for you. Else, you could have a similar battle with another dealer and a lot of unnecessary back and forth communication. JMO FYI, the work must now be done at a GM dealer. GM would likely deny you reimbursement for any work done at an outside shop.
 

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Yea, I kinda thought the same thing. I've talked it over with a friend of mine and he came to the same conclusion as you did. I'll be taking it back to them. I'll keep you posted on the outcome.
 

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Yea, I kinda thought the same thing. I've talked it over with a friend of mine and he came to the same conclusion as you did. I'll be taking it back to them. I'll keep you posted on the outcome.
Here's your chance to exercise some negotiating skill. The tech will tear down the car to replace the chain kit and put it back together on GM's dime. That's a very labor-intensive job. Offer to buy whatever VVT-related wear parts aren't included in the kit and pay the tech a few $$ to change them while the car's apart. Both you and the service center will win in the long run.
 

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Wanted to start a new thread specifically for the Extended Warranty Coverage for timing chains on the 2007 models. This is related to the Campaign/recall to reprogram the Oil Life Monitor on the 2007 and 2009 Lambda, but this extended coverage, at this time, only applies to the 2007 model year Lambdas.


#11340C: Special Coverage Adjustment-Timing Chain Wear - (Feb 16, 2012)

Subject: 11340C – Special Coverage Adjustment — Timing Chain Wear

Models: 2009 Buick Enclave
2007-2009 Cadillac CTS, SRX, STS
2009 Chevrolet Traverse
2007 GMC Acadia
2009 GMC Acadia
2007 Saturn OUTLOOK
2009 Saturn OUTLOOK
Equipped with 2.8L/3.6L Engine (LP1/LY7/LLT)

Condition
On some 2007 model year Cadillac CTS, SRX, STS; GMC Acadia; and Saturn OUTLOOK vehicles that are equipped with a 2.8L/3.6L V6 engine (LP1/LY7), under certain driving conditions, and with the vehicle’s original oil change intervals, the timing chain could wear prematurely and cause the illumination of the Service Engine Soon light.

Special Coverage Adjustment
This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.

Dealers are to replace the timing chain. The repairs will be made at no charge to the customer.

For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after February 17, 2012, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to February 17, 2012, must be submitted to the Service Contract provider.

Vehicles Involved
Involved are certain 2007 model year Cadillac CTS, SRX, STS; GMC Acadia; and Saturn OUTLOOK vehicles equipped with a 2.8L/3.6L V6 engine (LP1/LY7).

Important: Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Applicable Warranties section in the Global Warranty Management System.

Parts Information
Parts required to complete this special coverage are to be obtained from General Motors Customer Care and Aftersales (GMCC&A).

Service Procedure
Verify that the timing chain requires replacement. Refer to the appropriate diagnostic information in SI.

• If the timing chain does NOT require replacement, no further action is required. Inform the customer that any additional diagnosis and repairs are not covered under this special coverage.
• If the timing chain requires replacement, refer to the appropriate timing chain replacement procedure in SI.
Courtesy Transportation – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.

Warranty Transaction Information
Submit a transaction using the table below.


Labor Code
Description
Labor Time
Net Item
T5853


Diagnostic Time Only – No Repair Required
0.1-0.3

N/A


T5854
Replace Timing Chain

— CTS, STS, SRX
6.9

— Acadia, OUTLOOK (FWD) (inc front wheel alignment)
9.1

— Acadia, OUTLOOK (AWD) (inc front alignment)
9.4

Add: Diagnostic Time
0.1-0.3


* The amount identified in “Net Item” should represent the actual sum total of the current GMCC&A dealer net price for the RTV sealant and refrigerant needed to perform the required repairs, not to exceed $9.64 USD, $17.20 CAD, plus applicable Mark-Up or Landed Cost (for Export).

Customer Notification
General Motors will notify customers of this special coverage on their vehicles (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly).


Dear General Motors Customer:

As the owner of a 2007 model year Cadillac CTS, SRX, STS; GMC Acadia; or Saturn OUTLOOK vehicle, your satisfaction with our product is very important to us.

Recently, you took your vehicle to your dealer to have Customer Satisfaction Program 10287 performed. Your dealer reprogrammed the engine control module to prevent premature wear of the timing chain and the illumination of the Service Engine Soon light. Further analysis has shown that the reprogramming may not fully correct this condition for all vehicles; we, therefore, are providing you with additional protection for the timing chain.

What We Have Done: General Motors is providing owners with additional protection for the timing chain. If premature wear of the timing chain occurs on your 2007 model year Cadillac CTS, SRX, STS; GMC Acadia; or Saturn OUTLOOK vehicle, equipped with a V6 engine, within 10 years of the date your vehicle was originally placed in service or 120,000 miles (193,000 km), whichever occurs first, the condition will be repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage program.

Do not take your vehicle to your GM dealer as a result of this letter unless you believe that the Service Soon Engine light has illuminated due to timing chain wear.

What You Should Do: If you believe that your vehicle's Service Engine Soon light has illuminated due to timing chain wear, repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer. You may want to contact your GM dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter with your other important glove box literature for future reference.

Reimbursement: If you have paid for repairs for the condition described in this letter, please complete the enclosed form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by July 31, 2013, unless state law specifies a longer reimbursement period.

If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below.

Division

Number

Text Telephones (TTY)

Cadillac
1-800-458-8006
1-800-833-2622

GMC
1-800-462-8782
1-888-889-2438

Saturn
1-800-553-6000
1-800-833-6000

Guam
65-6267-1752

Puerto Rico – English
1-800-496-9992

Puerto Rico – Español
1-800-496-9993

Virgin Islands
1-800-496-9994

We are sorry for any inconvenience you may experience; however we have taken this action in the interest of your continued satisfaction with our products.

Jim Moloney

General Director,

Customer and Relationship Services

Enclosure

11340
Well my 2009 Acadia only has 75,XXX miles but I bought it in July 2009 so my timing chain coverage and 3-5-reverse wave plate coverages have lapsed. What an expensive car to maintain. I have all required maintenance performed at proper intervals. So far; 8 ignition coils, motor mounts, catalytic converter, under-hood fuse box, ecm. Of course now I need struts, outer tie rod ends, and lower control arms. I also have a constant "maintain tire pressure monitoring system" warning and I've done the reset. The car is also hard to crank after gassing up. This is NOT throwing a code but my mechanic said to try changing the purge valve. anyway..
 

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Wanted to start a new thread specifically for the Extended Warranty Coverage for timing chains on the 2007 models. This is related to the Campaign/recall to reprogram the Oil Life Monitor on the 2007 and 2009 Lambda, but this extended coverage, at this time, only applies to the 2007 model year Lambdas.


#11340C: Special Coverage Adjustment-Timing Chain Wear - (Feb 16, 2012)

Subject: 11340C – Special Coverage Adjustment — Timing Chain Wear

Models: 2009 Buick Enclave
2007-2009 Cadillac CTS, SRX, STS
2009 Chevrolet Traverse
2007 GMC Acadia
2009 GMC Acadia
2007 Saturn OUTLOOK
2009 Saturn OUTLOOK
Equipped with 2.8L/3.6L Engine (LP1/LY7/LLT)

Condition
On some 2007 model year Cadillac CTS, SRX, STS; GMC Acadia; and Saturn OUTLOOK vehicles that are equipped with a 2.8L/3.6L V6 engine (LP1/LY7), under certain driving conditions, and with the vehicle’s original oil change intervals, the timing chain could wear prematurely and cause the illumination of the Service Engine Soon light.

Special Coverage Adjustment
This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.

Dealers are to replace the timing chain. The repairs will be made at no charge to the customer.

For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after February 17, 2012, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to February 17, 2012, must be submitted to the Service Contract provider.

Vehicles Involved
Involved are certain 2007 model year Cadillac CTS, SRX, STS; GMC Acadia; and Saturn OUTLOOK vehicles equipped with a 2.8L/3.6L V6 engine (LP1/LY7).

Important: Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Applicable Warranties section in the Global Warranty Management System.

Parts Information
Parts required to complete this special coverage are to be obtained from General Motors Customer Care and Aftersales (GMCC&A).

Service Procedure
Verify that the timing chain requires replacement. Refer to the appropriate diagnostic information in SI.

• If the timing chain does NOT require replacement, no further action is required. Inform the customer that any additional diagnosis and repairs are not covered under this special coverage.
• If the timing chain requires replacement, refer to the appropriate timing chain replacement procedure in SI.
Courtesy Transportation – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.

Warranty Transaction Information
Submit a transaction using the table below.


Labor Code
Description
Labor Time
Net Item
T5853


Diagnostic Time Only – No Repair Required
0.1-0.3

N/A


T5854
Replace Timing Chain

— CTS, STS, SRX
6.9

— Acadia, OUTLOOK (FWD) (inc front wheel alignment)
9.1

— Acadia, OUTLOOK (AWD) (inc front alignment)
9.4

Add: Diagnostic Time
0.1-0.3


* The amount identified in “Net Item” should represent the actual sum total of the current GMCC&A dealer net price for the RTV sealant and refrigerant needed to perform the required repairs, not to exceed $9.64 USD, $17.20 CAD, plus applicable Mark-Up or Landed Cost (for Export).

Customer Notification
General Motors will notify customers of this special coverage on their vehicles (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly).


Dear General Motors Customer:

As the owner of a 2007 model year Cadillac CTS, SRX, STS; GMC Acadia; or Saturn OUTLOOK vehicle, your satisfaction with our product is very important to us.

Recently, you took your vehicle to your dealer to have Customer Satisfaction Program 10287 performed. Your dealer reprogrammed the engine control module to prevent premature wear of the timing chain and the illumination of the Service Engine Soon light. Further analysis has shown that the reprogramming may not fully correct this condition for all vehicles; we, therefore, are providing you with additional protection for the timing chain.

What We Have Done: General Motors is providing owners with additional protection for the timing chain. If premature wear of the timing chain occurs on your 2007 model year Cadillac CTS, SRX, STS; GMC Acadia; or Saturn OUTLOOK vehicle, equipped with a V6 engine, within 10 years of the date your vehicle was originally placed in service or 120,000 miles (193,000 km), whichever occurs first, the condition will be repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage program.

Do not take your vehicle to your GM dealer as a result of this letter unless you believe that the Service Soon Engine light has illuminated due to timing chain wear.

What You Should Do: If you believe that your vehicle's Service Engine Soon light has illuminated due to timing chain wear, repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer. You may want to contact your GM dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter with your other important glove box literature for future reference.

Reimbursement: If you have paid for repairs for the condition described in this letter, please complete the enclosed form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by July 31, 2013, unless state law specifies a longer reimbursement period.

If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below.

Division

Number

Text Telephones (TTY)

Cadillac
1-800-458-8006
1-800-833-2622

GMC
1-800-462-8782
1-888-889-2438

Saturn
1-800-553-6000
1-800-833-6000

Guam
65-6267-1752

Puerto Rico – English
1-800-496-9992

Puerto Rico – Español
1-800-496-9993

Virgin Islands
1-800-496-9994

We are sorry for any inconvenience you may experience; however we have taken this action in the interest of your continued satisfaction with our products.

Jim Moloney

General Director,

Customer and Relationship Services

Enclosure

11340
 

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Can anyone help me contact someone at GMC that can assist me with my 07 GMC Acadia SLT timing chain repairs. ...
Welcome to the forum.
Go to the vendor "GMC Customer Care" and explore their link to find contact information. Frankly, don't expect much from them. Your Acadia is way beyond limits of the Special Coverage Adjustment.
 

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I asked to speak with someone higher and both told me no, because everyone at GMC would say the same thing. That can't be true. I refuse to believe that GMC would not stand behind their coverage on a known issue. Someone please advise.
And they did stand behind the issue by extending the warranty to 10 years or a 120k miles. The warranty doesn't last forever. You are 2 years beyond that warranty.

Do you believe the warranty should last forever?

The harsh reality is you have a vehicle with a trade-in value that is close to the cost of the repairs. I would not be expecting anything from GM.
 

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Welcome to the forum.
Go to the vendor "GMC Customer Care" and explore their link to find contact information. Frankly, don't expect much from them. Your Acadia is way beyond limits of the Special Coverage Adjustment.
Thanks. Gonna try. Was worth the shot at least. Would it be worth the 4K investment on repairs?
 

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And they did stand behind the issue by extending the warranty to 10 years or a 120k miles. The warranty doesn't last forever. You are 2 years beyond that warranty.

Do you believe the warranty should last forever?

The harsh reality is you have a vehicle with a trade-in value that is close to the cost of the repairs. I would not be expecting anything from GM.
Thanks.
 

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... Would it be worth the 4K investment on repairs?
That's up to you. I believe, though, you're being high-balled on the price. Timing chain replacement generally runs about $2000-$2500 ($3000 tops), depending on labor costs in the area.
 
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