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Discussion Starter · #1 ·
I own a 2007 Acadia. I made my first call to GM regarding a continuing problem with my car. It has been in 3 times for steering noise and 2 times for water entering vehicle. I'm just wondering what type of compensation have people received from GM when these type of complaints are made? Also, wondering what type of impact does a call to GM have on the dealer that has been servicing the vehicle?

I'm not sure how far I can take this. lemon law not an option, I live in NJ and vehicle must be under 18,000 miles.

Thanks
Cathie

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Post converted from all capital letters to standard text.
Please refrain from using all caps when posting.[/color]
 

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Hi Cathie,
Sorry about the troubles with your Acadia. Welcome to the forum! We just need a little more info on your Acadia Year, Version, etc. this will help others direct you in the right directions for your answers. You can also use the search tool on the forum too.
Welcome again :)
 

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The is a wide range of things that GM has done from fixing the vehicle to buying it back. As long as you have everything done in writing you should get some kind of compensation, but I think GM will likely try to put you in another Acadia before a monetary compensation. Good luck
 

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cruiz2007 said:
I OWN 2007 ACADIA. I MADE MY FIRST CALL TO GM REGARDING A CONTINUING PROBLEM WITH MY CAR. IT HAS BEEN IN 3 TIMES FOR STEERING NOISE AND 2 TIMES FOR WATER ENTERING VEHICLE. I'M JUST WONDERING WHAT TYPE OF COMPENSATION HAVE PEOPLE RECEIVED FROM GM WHEN THESE TYPE OF COMPLAINTS ARE MADE? ALSO, WONDERING WHAT TYPE OF IMPACT DOES A CALL TO GM HAVE ON THE DEALER THAT HAS BEEN SERVICING THE VEHICLE?

I'M NOT SURE HOW FAR I CAN TAKE THIS. LEMON LAW NOT AN OPTION, I LIVE IN NJ AND VEHICLE MUST BE UNDER 18,000 MILES.

THANKS
CATHIE
Now that you called GM they will call the dealer to see if they did the right service to your vehicle. If you are unhappy with the dealer GM can set you up with another dealer in your area. Their concern will be to get your Acadia fixed correctly. They may extend your warranty for the problem areas. Since you already said the Lemon Law is not an option,did you speak to a lawyer? I had a co-worker have his GM vehicle repaired correctly and received $6-7000. I don't think it was the lemon law but it took almost 2 years of problems so it could have been. Just tell them you want the vehicle repaired correctly. Let GM worry about the rest.

Bobby
 

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cruiz2007 said:
...IT HAS BEEN IN 3 TIMES FOR STEERING NOISE AND 2 TIMES FOR WATER ENTERING VEHICLE. I'M JUST WONDERING WHAT TYPE OF COMPENSATION HAVE PEOPLE RECEIVED FROM GM ...
You have not really been to the dealer very often for your complaints/repairs. My guess is that you don't use them for general maintenance, either. What do you expect them (or GM for that matter) to do? If they haven't performed the TSBs or recalls regarding your specific issues, I believe you have a legitimate claim to have these items performed. I wouldn't expect GM to offer anything as far as a monetary settlement with you. Your customer loyalty seems non-existent and not worthy of that kind of consideration.
 

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speleos said:
You have not really been to the dealer very often for your complaints/repairs. My guess is that you don't use them for general maintenance, either. What do you expect them (or GM for that matter) to do? If they haven't performed the TSBs or recalls regarding your specific issues, I believe you have a legitimate claim to have these items performed. I wouldn't expect GM to offer anything as far as a monetary settlement with you. Your customer loyalty seems non-existent and not worthy of that kind of consideration.
I can't draw these same conclusions from Cathie's limited remarks in this thread. You may have knowledge of other information about Cathie and her car.
 

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speleos said:
You have not really been to the dealer very often for your complaints/repairs. My guess is that you don't use them for general maintenance, either. What do you expect them (or GM for that matter) to do? If they haven't performed the TSBs or recalls regarding your specific issues, I believe you have a legitimate claim to have these items performed. I wouldn't expect GM to offer anything as far as a monetary settlement with you. Your customer loyalty seems non-existent and not worthy of that kind of consideration.
What? I didn't see that in her post. You don't know how far she lives from her dealer either. Her customer loyalty is that she bought a GM product and now it's GM's turn for customer loyalty.
 

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The situation has been squared away with a pm between Cathie and me, so you can all calm down now! ;D

Customer loyalty also extends to the dealer. If they know the vehicle owner well as a service customer, they should take care of the issues with the product they sold and seek the help of the corporation if the problem can't be solved.

In many dealerships, a customer who comes in ONLY for warranty gripes gets treated a whole lot differently than someone who regularly stops in and gets the oil changed, visits with their sales person, is handled by the same service writer, etc. The regular customer is known by name, type of vehicle driven, license plate number, on sight regognition, you name it. That person will be treated preferentially whenever a problem arises with their vehicle. That, forum friends, is a fact of life (even in high-volume establishments).
:soapbox:
 

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speleos said:
The situation has been squared away with a pm between Cathie and me, so you can all calm down now! ;D

Customer loyalty also extends to the dealer. If they know the vehicle owner well as a service customer, they should take care of the issues with the product they sold and seek the help of the corporation if the problem can't be solved.

In many dealerships, a customer who comes in ONLY for warranty gripes gets treated a whole lot differently than someone who regularly stops in and gets the oil changed, visits with their sales person, is handled by the same service writer, etc. The regular customer is known by name, type of vehicle driven, license plate number, on sight regognition, you name it. That person will be treated preferentially whenever a problem arises with their vehicle. That, forum friends, is a fact of life (even in high-volume establishments).
:soapbox:
I see a problem with that. So what you are saying after you pay $40,000 for a vehicle the dealer may not provide a satifactory repair or attempt one unless you are spending more money at their dealership. That is flat out wrong. I service my own vehicles. Yes I bring them back for warranty repair ( I hate to do it)because that what you get when you purchase a new car. I scheduled an appointment for warranty service for my Silverado at the selling dealer. I waited for the vehicle from 9am to 3:45pm. The out come was the truck went in at 300pm and out by 345pm,nothing fixed! Plus a dented front bumper and a cracked headlight due to a fender cover being over the light while it was on. Oh but all the CASH $$$ work was done while I waited. That is what is wrong with the dealers. If it's their brand they should fix it if they know you personally or not.

Bobby
 

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speleos said:
The situation has been squared away with a pm between Cathie and me, so you can all calm down now! ;D

Customer loyalty also extends to the dealer. If they know the vehicle owner well as a service customer, they should take care of the issues with the product they sold and seek the help of the corporation if the problem can't be solved.

In many dealerships, a customer who comes in ONLY for warranty gripes gets treated a whole lot differently than someone who regularly stops in and gets the oil changed, visits with their sales person, is handled by the same service writer, etc. The regular customer is known by name, type of vehicle driven, license plate number, on sight regognition, you name it. That person will be treated preferentially whenever a problem arises with their vehicle. That, forum friends, is a fact of life (even in high-volume establishments).
Our service writer is not only second on my speed dial list, they know me by sight for all the warrenty work they've done on the Acadia. Our salesperson disappeared (not literally, but he never checked in to see if the vehicle was fixed or lined up loaner cars, or called to see if we like the Acadia once we bought it)
I expected more from GMC and didn't get it, so I'll go back to driving a Chevy next time, I know they'll be built on the same assembly line but my Chevy dealer has a great service department & follows up after a sale.
 

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Cathie,

If you don't get what you need working directly with GM, contact the Better Business Bureau. GM has an entirely different group of customer care specialists that work with the BBB. GM wouldn't give me the time of day when I called with my leak complaints and electrical issues. Once I filed my claim with the Bureau, I had a call back to me in 24 hours, GM offered an extended warranty and monetary compensation for the problems (very similar to yours).

Speleos, it was nice of you to point out why certain dealers can't maintain clients and why many people do not have loyalty to their dealers. I do every bit of maintenance on my cars and only visit the dealer when I'm buying or have a warranty issue, and they treat me like gold every time I walk in. That is the mark of a dealership that will hold clients. I you think it's SOP and acceptable to stiff someone on warranty service because they change their own oil, then you my friend are simply part of the problem.
 

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Cathie,
I think you are out of luck with GM. Like Zig posted the BBB is probably your best bet.
In Dec 2007,the Acadia was the hottest car around and I had to have one. I am a firm believer in buying locally so like a complete idiot I paid sticker price of $44k plus tax for my Acadia. The dealership kissed my behind all the way off the parking lot so I thought at least if I have a problem they will really take care of me....Wrong! I was back in five days when the dashboard came apart and our relationship was all downhill from there. After four months of visit after visit with numerous problems I could see the guys through the window rolling their eyes when I pulled up. After six months I got GM customer service involved and I think that made the situation with the dealership even worse. Some of you probably saw the post about GM's offer of free oil changes for all my problems. About the time I decided to contact the BBB the dealership closed(good riddance) . From the sales person to the dealership to GM I saw no concern about the money I spent or getting my repeat business. Still waiting on a court date for my lemon claim.
There is a poll I would love to see here for members who have actually dealt with GM customer service. Was the outcome positive or not.
 

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mrvids said:
I expected more from GMC and didn't get it, so I'll go back to driving a Chevy next time, I know they'll be built on the same assembly line but my Chevy dealer has a great service department & follows up after a sale.
Why not simply take your Acadia to the Chevy dealer for servicing? Won't they work on any GM vehicle?
 

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Discussion Starter · #16 ·
Thank you for all the excellent responses. My vehicle is at a Chevy dealer once again for the past 2 days. This time I was able to secure a loaner vehicle from them. :thumb: I also received a phone call from GM who is in touch with dealer regarding the diagnosis of the vehicle. As of yesterday approx. 1pm they were still looking into a diagnosis. Haven't heard anything yet today at approx. 2pm.

Keep the advise coming. 8)

I am also going to send a letter to GM outline my service dates and outcome.
What a headache this is. All I want is a problem free car. :'(
 

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When we first started having problems with the GMC, Chevy wasn't selling the Traverse yet, so the parts wouldn't be in stock to fix an Acadia.
The two times I needed a loaner from the Chevy dealer I received it at the dealership, the GMC dealer has me go down the street to the rental agency to wait in line there.
Now that they have the Traverse, we'll look closer at them when it comes to working on the Acadia.
 

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Ive had my Acadia in the shop six times for steering noise. Had two pumps put in the steering gear replaced, pump filled with synthetic fluid, a special bleed done on it, two gm suppose fixs done and the noise is still there. Ive had one GMC rep try to help, one GMC rep tell me its usual noise after they told me to get the two fixes done. They also gave me an extended warranty for the steering (that I posted earlier). I asked the last rep why they put out attempted fixes for "usual operating noise", he stated we are always trying to improve the Acadia. Where I go from here, I dont know.
 

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Speleos is right; some dealers "cater" to regular customers because they come in for all maintenance. I think it all depends upon the dealer; my dealer treats me well no matter when or for what I come in for.
 

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You could always ignore him Big Bear; I have two fans that ignore me :thumb:
 
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