Corporate called and left me a message on Thursday saying that they have pushed the case to NW regional management for review and that his email was not working. I got another message yesterday that the NW manager was on vacation so he resubmitted the details to them again. I reached out this morning with email and voicemail and did not get anything back yet. This has pretty much been the response since I engaged customer service on August 19th. I have been promised call backs that were never returned and timelines that have not been kept. Once escalated to corporate with a single contact it has gotten a little better. I am still disappointed in the overall response but not sure there is much more I can do. At least it appears to be moving forward.