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post #1 of 8 (permalink) Old 01-27-2019, 12:56 AM Thread Starter
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apple CarPlay

Has/Does anyone have any problems with their apple CarPlay? Mine rarely connects unless I press the icon on the home screen of the intelilink screen. If it does connect on its own after being plugged in, when some calls or I try and use the carplay to make a call the screen stays black and does not show any information. I know this is not correct because I have had loaner cars that were the same as my 2017 acadia with CarPlay and when on a call in those cars the screen shows the persons name along with options to end the call or mute it or other options for the call in progress. I just wondered if anyone else had issues with their apple CarPlay and if there was a solution to it not working properly. Thanks
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post #2 of 8 (permalink) Old 01-27-2019, 09:43 AM
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Are you a new user of Apple CarPlay? Asking because you've had the car for nearly two years and it seems the problem is something new to you. Have you talked with GMC service, Infotainment support, or Apple about it?

2007 Acadia SLT-2, 'HiYo' Silver outside, Ebony/Titanium inside, no NAV, no HUD, no errors
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post #3 of 8 (permalink) Old 01-27-2019, 05:51 PM
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Sorry, this came to mind!


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post #4 of 8 (permalink) Old 01-31-2019, 06:33 PM
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Originally Posted by prayburn84 View Post
Has/Does anyone have any problems with their apple CarPlay? Mine rarely connects unless I press the icon on the home screen of the intelilink screen. If it does connect on its own after being plugged in, when some calls or I try and use the carplay to make a call the screen stays black and does not show any information. I know this is not correct because I have had loaner cars that were the same as my 2017 acadia with CarPlay and when on a call in those cars the screen shows the persons name along with options to end the call or mute it or other options for the call in progress. I just wondered if anyone else had issues with their apple CarPlay and if there was a solution to it not working properly. Thanks
Try replacing your lightning cable with a good quality data cable (nor merely a charging cable). I had problems similar to yours until I read that poor quality cables (or good quality cables that have been damaged) can cause sporadic glitches in the operation of CarPlay. I replaced my cable with a good quality data cable, and it works better now.
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post #5 of 8 (permalink) Old 02-11-2019, 11:37 AM
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Why do any of you use carplay? I can't stand it, I've got it disabled on my phone now. It won't allow me to properly search my music collection from the touch screen, forces me to open the phone screen (illegally) and search. After disabling it, the Acadia allows me to do a full search via the touch screen.

Maybe I'm missing something, but carplay seems to retard the operation of the phone / vehicle link.

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post #6 of 8 (permalink) Old 02-11-2019, 11:45 AM
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Originally Posted by Nvr2loud View Post
Why do any of you use carplay? I can't stand it, I've got it disabled on my phone now. It won't allow me to properly search my music collection from the touch screen, forces me to open the phone screen (illegally) and search. After disabling it, the Acadia allows me to do a full search via the touch screen.

Maybe I'm missing something, but carplay seems to retard the operation of the phone / vehicle link.
I was under the impression that it could all be done through 'Siri' voice commands.

2007 Acadia SLT-2, 'HiYo' Silver outside, Ebony/Titanium inside, no NAV, no HUD, no errors
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post #7 of 8 (permalink) Old 02-18-2019, 11:26 PM Thread Starter
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@speleos - I am not a new user to CarPlay , but unfortunately my car has spent more time at the dealership being fixed for multiple other things. The CarPlay issue was not on the top of my list. I have had the car 2 years this month, February 2019, but it has only been in my possession 13 months of that time due to all the other issues. The CarPlay issue is annoying but paying for a car and it not being drivebale due to a multitude of other things was more important for me to get fixed.


@hsmith52 - I am currently used a new apple lightning cable with no damage and I still have the same issues. If you know of or use a different data cable I would appreciate the suggestion. For some reason my CarPlay still gives me a blank screen when I try to call or am on a call with someone. When someone calls I have to pick my phone up just to see who is calling because it just rings but doesn't show any information about who is calling on the gmc intellelink. I did have the "announce calls" turned on in my iPhone XS settings but after the IOS 12 update that doesn't work anymore with CarPlay. Not even if you turn it on/off and restart the phone like apple suggest. I have also noticed that if my CarPlay is connected to the phone after plug in, the only way I can access it is if I open the navigation app from the intellilink and then tap on the CarPlay icon at the top of my screen in my shortcuts. If I just go to the home screen and tap on the CarPlay icon it just beeps but does not open it. So if you have a recommendation for data cable other than the apple lightning cable I would really appreciate it!

Last edited by prayburn84; 02-18-2019 at 11:30 PM.
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post #8 of 8 (permalink) Old 02-19-2019, 09:06 PM
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I was under the impression that it could all be done through 'Siri' voice commands.
Perhaps you're right, but Siri is such a useless and slow system when the internet access is weak, so that's another part of iphone I rarely use.

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2010 SLE2 AWD 8psg Summit White / Sunroof / tow pkg Traded-IN
2012 SLE2 AWD 8psg QuickSilver / Sunroof / Bose Traded-IN
2017 SLT1 AWD 7psg Summit White / Navigation / Sunroof / Bose / Tow pkg
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