Need TSB for 13 Acadia USB port - GMC Acadia Forum: AcadiaForum.net
 
LinkBack Thread Tools
post #1 of 2 (permalink) Old 05-05-2019, 11:33 PM Thread Starter
Newbie
 
Join Date: Feb 2019
Posts: 2
Garage
Question Need TSB for 13 Acadia USB port

Does anyone have a copy of the TSB that GM put out in regards to the USB port starting at the beginning all the time as opposed to where it left off. I think it had something to do with rewiring the USB port to a hot wire.



15-NA-028 is one bulletin, and PI0962E is the other. The "I" may be a 1, but not sure.



This issue is driving me nuts, and any help on these or how to fix would be greatly appreciated.


I have a 13 Acadia Denali.


Thanks!


Shawn
2013denali is offline  
Sponsored Links
Advertisement
 
post #2 of 2 (permalink) Old 05-05-2019, 11:55 PM
Super Moderator
 
speleos's Avatar
 
Join Date: Jun 2007
Posts: 17,345
Garage
Found this in the Traverse forum regarding PI0962E:

Quote:
Originally Posted by TD757 View Post
I contacted the GM Infotainment Customer Support Group pertaining to this issue. I received this response which including the Service Bulletin number (Note: the bulletin mentioned is for 2013-2014, the bulletin for 2015 is #15-NA-028 ):


Thank you for contacting the GM Infotainment Customer Support group. We appreciate you taking time out of your day to reach out to us. My sincere apologies, for the miscommunication and that your vehicle is having some issues. I researched into your VIN and found a service bulletin that deals with your concern and I've listed some information below.

Bulletin No.: PI0962E

Subject: USB Source not Returning to Last Song

Condition/Concern
Some customers may comment on the following conditions:

USB/Media
• Rear display will not turn on when DVD playing after ignition cycle.
• USB Audio source not returning to the same location after ignition cycle.
• Radio switching to USB source by itself on startup.

Recommendation/Instructions
An updated radio software calibration has been released to address these conditions.


You would have to get into the dealership to get the update done for your vehicle. The Infotainment Customer Support group specializes in basic troubleshooting, Bluetooth and navigation questions. We have no access to your vehicle and we're unable to diagnose. I hope this helps if you have other questions, please don't hesitate to contact me. If you cannot reach me and wish to speak to an Infotainment Agent immediately, our department is available to you Monday through Friday, 8-10 EDT. Thanks again for your email have a great day!

Infotainment Customer Support
Mon - Sat, 8am - 10pm EDT
1-855-250-5600

Best Regards,
Desarae

2007 Acadia SLT-2, 'HiYo' Silver outside, Ebony/Titanium inside, no NAV, no HUD, no errors
speleos is offline  
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the GMC Acadia Forum: AcadiaForum.net forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in











Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome