2010 Wave Plate Transmission Rebuild seeking reimbursement - Page 3 - GMC Acadia Forum: AcadiaForum.net
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post #21 of 41 (permalink) Old 03-02-2019, 08:46 AM Thread Starter
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I asked GM to supply the date my transmission was built and to supply documentation that shows the defective part was not included in the build and they refuse to do do it. Telling me when the tranny was built should be easy for them and they can't even do that. So much for customer service. My tranny guy is 100% sure that I ended up with the defective waveplate.
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post #22 of 41 (permalink) Old 03-02-2019, 08:56 AM
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... My tranny guy is 100% sure that I ended up with the defective waveplate.
And how can he be so adamant about that?? - lot number tracing?? - metallurgical analysis?? All I foresee can be said with 100% certainty is that the wave plate broke and that the car is outside of any manufacturer's initial, or special extended, warranty coverage.
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post #23 of 41 (permalink) Old 03-02-2019, 09:40 AM
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... So much for customer service. ...
@NOVARS, please clarify some things for us. Answers to the following questions aren't readily available in any of your posts.

1. Did you purchase the car new from a GMC dealership?
2. If not, did you purchase the car used from a GM dealership?
3. Have you ever presented the car regularly for service at a GM dealership?

It's interesting to know things like this when determining how deeply customer support should be involved with your complaint.

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post #24 of 41 (permalink) Old 03-02-2019, 10:55 AM
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I asked GM to supply the date my transmission was built and to supply documentation that shows the defective part was not included in the build and they refuse to do do it. Telling me when the tranny was built should be easy for them and they can't even do that. So much for customer service. My tranny guy is 100% sure that I ended up with the defective waveplate.
I have the same question as Speleos, how can your transmission guy be so certain? Just because you had a wave plate failure doesn't mean it was one from the defective batch.

As it is apparent to me, I'm sure GM realizes you want to hold them financially responsible for the failure of your out of warranty transmission. Not sure why you would expect them to share any info with you that you can turn around and use against them in court.

I certainly would not. I would be telling you to go get a court order.
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post #25 of 41 (permalink) Old 03-02-2019, 01:50 PM Thread Starter
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I purchased it brand new at a GM dealership and have had regular, proper maintenance.

The fact that GM refuses to provide any documentation is a red flag. If they are so sure that they are in the right, then they should provide documentation. It would take them a few seconds to tell me when the tranny was built.

Considering my tranny guys has rebuilt many of these and the waveplates are all in the same or similar condition, I would say he knows what he is talking about and couple this with the fact that this is an ongoing problem, I would say it is a very good bet that these parts were used up instead of discarded.

I don't expect GM to properly deal with this unless they are forced to and I am not buying anymore GM cars, period. Considering how they handled the ignition switch issue speaks volumes on how they run their business. Profit above safety. All car companies I'm sure are not on the level but some are far worse than others.

My tranny should be fine now since it was rebuilt with Ford parts.
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post #26 of 41 (permalink) Old 03-02-2019, 02:05 PM
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+1 to what divotdug said. Thanks for providing a direct answer to at least one of the questions. Good luck with your next car.

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post #27 of 41 (permalink) Old 03-02-2019, 05:39 PM
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I don't understand what you are saying. They do stand behind their products by offering a warranty for x number of years or x number of miles. If the owner wants a longer warranty they need to either purchase an extended warranty or assume responsibility for repairs.

Do you believe they should warrant the product forever? I will use my 35 year old Corvette as an example. There is a bearing in the manual transmission that has a known high failure rate. Should GM be responsible for that bearing when it fails in mine especially since the part is no longer available?
Not "forever", but I think manufacturers need to cover at least the major mechanicals (engine and transmission) for the practical life of the vehicles (175,000 miles) against manufacturing defects because it's just too easy to slip a defective set of piston rings, timing chain, or wave plate into the manufacturing stream, and then, later on - tell an owner (after only 60,000 miles) that he/she needs to pay *thousands* in teardown costs to dig this part out and replace it. I think we've come too far in the evolution of automobile manufacturing - establishing performance standards along the way, that make this unacceptable. And maybe you limit this warranty to the original owner, I don't know ... but something needs to change. Warranties are getting shorter, and these repair costs are getting larger and larger. We're going in the wrong direction ... and we all know why ...

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post #28 of 41 (permalink) Old 03-02-2019, 07:57 PM
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... I think manufacturers need to cover at least the major mechanicals (engine and transmission) for the practical life of the vehicles ...
Let's see - your're proposing a higher mileage warranty with no time constraint and limited to the original owner. Sure makes sense to me!! Fact is the "practical life" of a new car is about 3-6 years - the average time between purchase (or lease) and trade-in. The auto-making corporation's primary incentive is putting customers in new cars every year. You'd be making auto repair corporations a whole lot of money with your proposal - used car repairs would all be customer pay. Shareholders would love it!!

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post #29 of 41 (permalink) Old 03-02-2019, 09:30 PM
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Not "forever", but I think manufacturers need to cover at least the major mechanicals (engine and transmission) for the practical life of the vehicles (175,000 miles) against manufacturing defects because it's just too easy to slip a defective set of piston rings, timing chain, or wave plate into the manufacturing stream, and then, later on - tell an owner (after only 60,000 miles) that he/she needs to pay *thousands* in teardown costs to dig this part out and replace it. I think we've come too far in the evolution of automobile manufacturing - establishing performance standards along the way, that make this unacceptable. And maybe you limit this warranty to the original owner, I don't know ... but something needs to change. Warranties are getting shorter, and these repair costs are getting larger and larger. We're going in the wrong direction ... and we all know why ...
Who decides the practical life? I will go back to using my 35 year old Corvette as an example. It just rolled over 38k miles. Using your example of 175k miles as practical life, should I expect GM to fix any and all problems until it reaches 175k miles?

Warranties are actually getting longer. Some of us are old enough to remember when the B2B warranty was 12 months or 12k miles and no one had ever heard of a power train warranty.

Buy a 2019 Acadia and you 3/36 B2B warranty and 5/60 power train warranty, but if you buy a 2019 Enclave you get 4/48 B2B and 6/70 power train warranty.
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post #30 of 41 (permalink) Old 03-02-2019, 11:06 PM
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I will go back to using my 35 year old Corvette as an example. It just rolled over 38k miles. Using your example of 175k miles as practical life, should I expect GM to fix any and all problems until it reaches 175k miles?
How sweet would that be? LOL You could pass a warranty-covered car down to your great-grandchildren because it would still be under "original ownership."

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Some of us are old enough to remember when the B2B warranty was 12 months or 12k miles and no one had ever heard of a power train warranty.
I remember that all too well. You forgot to add that there was virtually no "good will" between the corporation and their customers, either. The transmission on my K-5 Blazer locked up @60 mph one day on a highway out in the middle of nowhere CO. The vehicle was only 6 months old, but had 15K miles on it. Chevy told me T.S. when I asked for assistance (and I had worked for Chevy in WV). I paid full retail for the repair and towing.

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Last edited by speleos; 03-02-2019 at 11:49 PM.
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