This is the contents of the TSB PDF originally posted by
webhair at
http://www.acadiaforum.net/forum/index.php?topic=1143.0
#PIT4377 Hum Or Moan Noise When Driving 66-70 MPH On A Smooth Road -
keywords bearing front rough suspension tire wheel - (May 3, 2007)
#PIT4379 AC Inoperative Due To Low Refrigerant Charge - keywords air condition
expansion evaporator hose HVAC inoperative leak line seal thermal TXV valve warm - (May 3, 2007)
#PIT4374 Power Liftgate Closes Immediately After Fully Opening - keywords body
drop noise open power rear strut switch weak - (May 2, 2007)
#PIT4372 A Clunk Thud Or Pop Noise May Be Heard Or Felt During The ABS
Initialization Self Test - keywords accelerate BPMV EBCM front modulator pressure
valve VSES - (May 1, 2007)
#PIT4346 The Remote Vehicle Start (RVS) Is Inoperative After Adding This Option -
keywords accessories accessory calibration FOB program RKE - (Apr 30, 2007)
#PIT4359 Under Hood Noise Heard While Driving Off Road and Turning Sharply -
keywords abs brake buzz rattle stabilitrak tick vibration vses - (Apr 20, 2007)
#PIC3589B Platform Battery Drain Diagnosis Process - keywords accessory
aftermarket generator low operation regulator volt voltage - (Apr 20, 2007)
#PIC3278B OnStar Customer Reports (Phantom Phone Calls) Without Attemping A Call
- keywords calling calls cellular free hands HFC intermittent mute OPC performance phantomcalls UE1 - (Apr 18, 2007)
#PIT4355 Service VME - Wind Buffeting Noise With A Rear Window Down - keywords
door glass open - (Apr 18, 2007)
#PIT4209A PDI Information Pre-Fold The Second Row Seat Floor Mats - keywords
carpet delivery fold pre - (Apr 18, 2007)
#PIT4189A RPO UZR Navigation DVD Media Installation - keywords disc eject
installation nav radio slot - (Apr 18, 2007)
#PIT4247C Dome Lamps Stay On Or Are Inoperative - keywords BCM body connector
ground interior light loose overhead repeat replacement stay - (Apr 16, 2007)
#PIT4350 Supplement To Product Safety 07043A Reprogramming Of Airbag Module -
keywords air bag computer DTC flash frontal inoperative light programming restraint
roller SDM SIR - (Apr 16, 2007)
#PIT4351 Rusty Or Corroded Appearance On Undercarriage Components - keywords
bolt corrosion exhaust muffler pipe rust suspension - (Apr 16, 2007)
#PIP4092 DTC P0016 P0017 P0018 P0019 - keywords cam chain crankshaft DTC ECM
engine MIL reluctor SES stretch timing - (Apr 13, 2007)
#PIT4345 ABS Traction Control And Stabilitrak Lights On No Codes - keywords brake
inoperative intermittent light message tcs vses - (Apr 12, 2007)
#PIT4335 Rear HVAC System May Come On Unexpectedly - keywords A/C a/c blower
control heat heater intermittent unwanted - (Apr 3, 2007)
Document ID# 1968531
Subject: Hum Or Moan Noise When Driving 66-70 MPH On A Smooth
Road - keywords bearing front rough suspension tire wheel
#PIT4377 - (05/03/2007)
Models:
2008 Buick Enclave
2007 GMC Acadia
2007 Saturn OutlookThe following diagnosis might be helpful if the vehicle exhibits the symptom(s) described in this PI.
Condition/Concern:Some customers may comment of a hum or moan noise when driving 66 - 70 mph on a smooth road. It may sound
like a bearing noise, but actually may be tires. A slight roughness may also be felt. A small number of P255/65R18
Goodyear Fortera tires may set up this humming noise, due to slight variations in the manufacture of the tire. It will
be noticed only when the offending tires are on the front positions of the vehicle.
Recommendation/Instructions:If this condition is encountered, Do Not Replace Wheel Bearings. First, swap the tires front to back, and road test
again. If the noise goes away, tires are the cause. If the noise is still there, replace with a known good set of tires from
another vehicle and retest.
Tires built the 19th week of 2007 (Dot date 1907, this is the Last four digits of the DOT) and later will have a slight
manufacturing modification to correct this condition.
Note: Goodyear will start production of the modified tire the week of May 6th, 19th (Dot date 1907) week of the year.
Therefore it may be some time before these tires are available for service in the field. Replacing the tires with ones
produced the 18th (Dot date 1807) week of the year or earlier may not resolve the concern. This PI will be updated
once more information is available. The intent of this information is to prevent wheel bearing misdiagnosis.
Please follow this diagnostic or repair process thoroughly and complete each step. If the condition exhibited is
resolved without completing every step, the remaining steps do not need to be performed.
Document ID# 1968686
Subject: AC Inoperative Due To Low Refrigerant Charge - keywords air
condition expansion evaporator hose HVAC inoperative leak line
seal thermal TXV valve warm #PIT4379 - (05/03/2007)
Models:
2008 Buick Enclave
2007 GMC Acadia
2007 Saturn OutlookThe following diagnosis might be helpful if the vehicle exhibits the symptom(s) described in this PI.
Condition/Concern:The Air Conditioner (AC) is inoperative or blows warm air. This can be caused by a low state of refrigerant charge. If
a low state of charge is found, check for leaks at the front Thermal Expansion Valve (TXV).
Recommendation/Instructions:If a leak is found at the front Thermal Expansion Valve (TXV), do not replace the Thermal Expansion Valve (TXV).
It will be necessary to replace the 4 seals at the TXV (2 on back side of TXV at evaporator core fittings and 2 on front
side at condenser tube and evaporator hose connections). Follow the instructions in SI for Thermal Expansion Valve
Replacement.
Note: It is very important to make sure the TXV mounting surface is clean and free of any debris and lint prior to
reinstalling the TXV. It is also very important to make sure to properly torque the bolts for the TXV. The torque
specifications are as follows.
The 2 bolts that attach the TXV to the evaporator 5 N·m (44 lb in).
The nut the attaches the lines to the TXV 20 N·m (15 lb ft).
Please follow this diagnostic or repair process thoroughly and complete each step. If the condition exhibited is
resolved without completing every step, the remaining steps do not need to be performed.
Document ID# 1967826
Subject: Power Liftgate Closes Immediately After Fully Opening -
keywords body drop noise open power rear strut switch weak
#PIT4374 - (05/02/2007)
Models:
2008 Buick Enclave
2007 GMC Acadia
2007 Saturn OutlookThe following diagnosis might be helpful if the vehicle exhibits the symptom(s) described in this PI.
Condition/Concern:A customer and/or technician may comment that when using the Power Liftgate, it will open fully, drop a few inches,
then power close. There will likely be a loud noise as the clutch engages during this event.
Recommendation/Instructions:Turn off the Power Liftgate, using the Disable Switch in the bottom of the center stack. Manually open the liftgate to
the full open position using the Release Switch on the exterior liftgate pull handle. Verify that the liftgate will remain
at or near the full open position for several minutes. If the liftgate will not remain open, replace the liftgate strut(s)
that are weak. Though both struts should be inspected for weakness, it is often only the LH strut that requires
replacement. It is important to note that the LH and RH Assist Struts have two different part numbers and each should
be installed in its proper location.
Please follow this diagnostic or repair process thoroughly and complete each step. If the condition exhibited is
resolved without completing every step, the remaining steps do not need to be performed.
Document ID# 1967008
Subject: A Clunk Thud Or Pop Noise May Be Heard Or Felt During The
ABS Initialization Self Test - keywords accelerate BPMV EBCM
front modulator pressure valve VSES #PIT4372 - (05/01/2007)
Models:
2008 Buick Enclave
2007 GMC Acadia
2007 Saturn OutlookThe following diagnosis might be helpful if the vehicle exhibits the symptom(s) described in this PI.
Condition/Concern:A clunk, thud or pop noise may be heard or felt in the LF area of the vehicle during the Anti-Lock Brake System
(ABS) initialization self test. Some customers or technicians may describe the noise by saying it is similar to driving
over a manhole cover. This will happen one time per ignition cycle. This test will start when the vehicle is driven at a
speed greater than 12 km/h (7.5 mph) and the EBCM has not detected any traction control module (TCS)/vehicle
stability enhancement system (VSES) related malfunctions, and the brakes are not applied. The EBCM isolates all of
the wheels by closing the 4 isolation valves. Due to the fact that all of the wheels are isolated during the second phase
of the test, the test must be aborted if the brake is applied while the test is being performed. Occasionally, the driver
may detect this by experiencing a clunk, thud or pop noise or a momentary hard pedal.
Recommendation/Instructions:This clunk, thud or pop noise is a normal characteristic of the Anti-Lock Brake System (ABS) initialization self test,
and no repairs should be made.
Please follow this diagnostic or repair process thoroughly and complete each step. If the condition exhibited is
resolved without completing every step, the remaining steps do not need to be performed.
Document ID# 1966890
Subject: The Remote Vehicle Start (RVS) Is Inoperative After Adding
This Option - keywords accessories accessory calibration FOB
program RKE #PIT4346 - (04/30/2007)
Models:
2008 Buick Enclave
2007 GMC Acadia
2007 Saturn OutlookThe following diagnosis might be helpful if the vehicle exhibits the symptom(s) described in this PI.
Condition/Concern:The Remote Vehicle Start (RVS) is inoperative after adding this option.
Recommendation/Instructions:It is very important to follow all the steps on the instruction sheet that comes with the accessories transmitter kit.
Below are some of the key points for installing the remote vehicle start option.
This will require reprogramming the Theft Deterrent Module (TDM) using TIS2WEB. Select the calibration with
remote start.
This will require a call to TCSC (1-800-828-6860) so the calibration for the BCM can be reconfigured.
Reprogram the BCM using TIS2WEB.
Important: After programming the BCM, perform the following to avoid future misdiagnosis:
• Turn the ignition OFF for 1 minute.
• Turn the ignition ON with the engine OFF.
• Setup the BCM using the scan tool.
• Navigate to the following on the scan tool: Vehicle Control Systems > Module Setup > Body
Control Module
• Recalibrate the brake pedal position (BPP) sensor by selecting "BPP Sensor Calibration" and
• Relearn the restraints ID by selecting "Setup SDM Primary Key in BCM"
Program the new transmitters to the remote control door lock receiver using the scan tool.
Important: Program the new transmitters into key fob slots 1 and 2. This will enable diagnostics on the transmitters.
Any other transmitters should be programmed into slots 3 and 4.
Please follow this diagnostic or repair process thoroughly and complete each step. If the condition exhibited is
resolved without completing every step, the remaining steps do not need to be performed.
Document ID# 1963788
Subject: Under Hood Noise Heard While Driving Off Road and Turning
Sharply - keywords abs brake buzz rattle stabilitrak tick
vibration vses #PIT4359 - (04/20/2007)
Models:
2008 Buick Enclave
2007 GMC Acadia
2007 Saturn OutlookThe following diagnosis might be helpful if the vehicle exhibits the symptom(s) described in this PI.
Condition/Concern:Some customers may comment that excessive noise is heard from the under hood area while driving off road and
turning sharply in either direction. This noise is caused by a Vehicle Stability Enhancement System activation and is
considered to be normal under these operating conditions.
Recommendation/Instructions:No repair attempt should be made for this condition.
Please follow this diagnostic or repair process thoroughly and complete each step. If the condition exhibited is
resolved without completing every step, the remaining steps do not need to be performed.
Document ID# 1963820
Subject: Platform Battery Drain Diagnosis Process - keywords accessory
aftermarket generator low operation regulator volt voltage
#PIC3589B - (04/20/2007)
Models: 1996-2007 Passenger Cars and Light Duty Trucks that use Class2 communications
This PI Supercedes To Include 2007 Model Year. Please Discard PIC3589A.
The following diagnosis might be helpful if the vehicle exhibits the symptom(s) described in this PI.
Condition/Concern:Platform Battery Drain Diagnosis Process - Battery is discharged for no apparent reason while vehicle is parked and
locked - Intermittent draw and/or possible continuous draw(s) that slowly renders the battery below its serviceable
voltage amperage level.
Please follow this process entirely:
Define the conditions which trigger the discharged battery:
• How long does it take for the battery to discharge? This step will help determine if the draw is
large or small. Normally a draw, which takes the battery level down overnight after operating
the vehicle the day before, is rather large and is related to a switch, relay or other
electric/mechanical device. Small amounts of drain which take several days to take the battery
from a good state of charge to below the level required to start the engine can be small single
bulbs or modules which are either not going to sleep when they should, or waking up
intermittently for some unknown reason.
• How many times has it happened to the customer? This step will determine if this is a
Random occurrence and/or intermittent.
• Does it always happen in the same location? Is there some outside influence that surrounds the
vehicle that needs to be taken into account? This is most unlikely, but worth checking-out.
• Describe the customer's driving habits. Does the battery get to a state of being fully charged
on a regular basis or is this vehicle unable to crank due to a generally low state of charge?
• Is the vehicle equipped with any non-original equipment including cell phone, remote starter,
extra lighting, radio, CD player, LOJAK, etc. or OnStar (either dealer or factory installed)? All
of these items can be wired in such a way to either constantly draw amperage, which they
shouldn't, or in some way affect the class 2 modules on this vehicle and/or the battery and
charging system.
• Does the customer leave the key in the ignition? Leaving the key in the ignition does not
generally cause a problem, but if the customer does not come back to the locked ignition
position after shutting the engine off however, many draws will be induced. This draw will not
be reduced and/or eliminated, this type of draw is due to the fact that the system is designed to
keep certain modules awake with the key in this position.
• What is the previous history on this car, what parts have been replaced, what repairs have been
performed either in an attempt to correct this situation or that might impact it? Are there any
other reported problems with the vehicle which may relate to a discharged battery concern -
items which were previously reported/corrected and/or currently exist that the customer (car
recently bought used) does not recognize as a problem or the used car manager reporting the
discharged battery is unaware of? Recent repairs may or may not relate to draw diagnosis; i.e.
the IPC was replaced recently.
Perform a good visual and physical inspection of the battery cables. CHECK TORQUE OF BATTERY CABLE
BOLTS. If loose, check for signs of arcing and corrosion etc., grounds and power leads to and from each of
these, or BOLT MATERIAL IN BATTERY THREADS, THERMISTOR (if equipped) CONNECTOR FOR
PROPER SEATING AND TIGHTNESS. What are the results of a battery/CHARGING SYSTEM test?
• Perform a generator output test and a terminal drag test on generator terminal L.
• Fuses related to this concern: check for loose fuses in trunk and engine compartment bussed
electrical center by rocking each fuse with one finger, which may help identify the fuse. The
only repairs that may be made to the electrical center are replacement of plug-in devices and
mounting hardware, as follows: fuses, relays, circuit breakers, electrical center cover, battery
stud cover, and other snap-on covers, cover attachment thumb screw, labels for fuse/relay
identification, splash shields, and mounting brackets
What DTCs are currently present or have been recorded on previous visits to the dealer? Correct as per the
appropriate service manual.
Road test vehicle for 30-40 minutes, activate all accessories. Open and close all doors, windows, deck lid, etc.
CYCLE LUMBAR AND SEAT SWITCHES along with all other manually operated switches including the
trunk release, fuel door release, garage door opener, and valet that have power to them all the time while the
car is sitting. Don't forget to look FOR A STUCK SWITCH/RELAY
What is the parasitic draw on the vehicle after a 25-minute power down cycle? Using parasitic draw test switch
tool J38758 and a DVOM J39200, perform a parasitic draw test as per the procedure in Section 6 Engine
Electrical of the most current Service Manual. Record the draw and read the reserve capacity of the battery in
the vehicle. Divide the reserve capacity by four (4) and the draw present should not exceed this number.
Example: If the battery has a reserve capacity of 100 amperes, the current draw should not exceed 25 mA on
the DVOM. See section 6 of the appropriate service manual for acceptable draw limits for each module the
vehicle may be equipped with. Keep in mind the draw created by the OnStar system for the first 48 hours from
ignition off. The system will cycle every 10 minutes and cause a spike to approximately 250 mA for about ten
seconds, taper down to 75 mA for another 45 seconds and go to less than one mA for the nine minutes until
the next cycle begins. This is normal. The Class 2 data line should not wake up during this sequence. This
cycle stops if power is removed from the OnStar system for a short period and will resume once the GPS
signal is reacquired.
If the draw above is determined to be above the appropriate amount for the vehicle involved, are any modules on
the class 2 data line staying "active" past the 25-minute time out mentioned above or waking up periodically
after this time-out has passed? If one or more module is waking up, how many times and which module(s)?
Use the Tech 2 and use the message monitor screen with an external power source to the Tech 2 if performing
an amp draw test while using message monitor.
Recommendation/Instructions:Here is a suggested procedure for performing a combination parasitic draw test while monitoring the class 2 devices
on the vehicle:
Remove terminal 16 from data link connector (DLC).
Install tool #J38758 on battery.
Connect Fluke 87 to J38758 as described in section 6 of the appropriate Service Manual and set to appropriate
amp scale
Connect Tech 2 to DLC
Connect 110-volt power supply to DLC end of Tech 2 cable.
Turn Tech 2 on
• Main, enter
• Diagnostics enter.
• Year
• Vehicle type
• Diagnostic circuit check
• Class 2 message monitor - remember; only modules which are currently communicating on
the Class 2 data line will show up on the message monitor screen. If the ignition is in the
accessory position as an example, the PCM and ABS controller will not be listed. If a module,
which the vehicle is known to be equipped with, does not show up on message monitor when
in the run position, this indicates a problem that needs correction prior to proceeding.
Allow vehicle to sit with all doors closed and without activating any switches etc. until class 2 system has had
enough time to power down, less than 25 minutes, or use the sleep mode to put all the modules to sleep. Once
the sleep mode is enabled, the first module to "wake up" will be listed first on the message monitor screen
with others listed in order of "wake up". The time from being put to sleep until the first "wake up" sequence
will also be displayed. If a combination of three or four modules has come active, putting all of the modules
back to sleep and pulling the fuse to one module at a time will help to narrow down which module may be
waking up inadvertently. Remember that module "wake up" can be caused by several factors. They include,
but are not limited to:
• nput changing states - door switch going open and closed (hi/lo)
• power or ground coming and going to module
• module internal function incorrect
• Or in the case of the power master, amperage draws in excess of low power requirements or
another module which has these or other related concerns. These all can be checked with the
Fluke set to 1 millisecond record speed on min/max setting.
Open gate on J tool, and let vehicle sit for another ten (10) minutes and/or use sleep mode.
Review the amperage reading.
As the amperage draw tapers down below 10 amps, close the J38758 and switch Fluke 87 to milliamp scale and
record min/max on 100-millisecond scale. Open the J38758 again when done. This step will allow the Fluke
meter to record any spikes and keep the meter working during the entire sequence. IF MIN/MAX IS NOT
SELECTED, THE METER WILL TIME OUT AND SHUT OFF.
After the vehicle has been sitting for the necessary time, check the number of counts as per message monitor for
each control module, i.e. each time a unit goes from inactive, to active and inactive again. The module(s) with
the highest number of counts may indicate a suspect area. Modules may be waking up on their own, (which is
most unlikely) or activated by a switch input, power fluctuation, poor ground or input from other modules
which are being activated.
Once it has been determined that the draw is either a component - relay, switch etc., which is stuck or in some
way reduces/contributes to the draw, determine which circuits are specifically involved. Touching and/or
removing fuses, relays, and connectors to suspect components after reviewing the current wiring diagram until
the draw is reduced to acceptable levels will lead to the correct circuit. When exiting the message monitor
screen and then re-entering the message monitor screen, the Tech 2 will also wake up modules. DON'T BE
FOOLED. Wait for the module(s) to again go to sleep or use the sleep mode function.
Back-to-basics:
• Checking ground credibility requires a voltage drop test under load
• ALWAYS TEST FROM THE NEGATIVE SIDE OF THE CIRCUIT - A voltage drop test is
performed at various points along the circuit from the ground side toward the positive side of
the circuit until the point of high resistance is located.
• ALWAYS MAKE CERTAIN THAT THE CIRCUIT LOAD IS "ON"
• ALWAYS USE A HIGH IMPEDANCE METER LIKE A FLUKE 87
• THE HIGHER THE VOLTAGE READING, THE HIGHER THE RESISTANCE IN THAT
CIRCUIT
• WHEN TESTING, TRY TO ACHIEVE A READING AS CLOSE TO ZERO AS POSSIBLE
(USUALLY LESS THAN 25 MILLIVOLTS)
• ALWAYS START WITH A FULLY CHARGED BATTERY!
Please follow this diagnostic or repair process thoroughly and complete each step. If the condition exhibited is
resolved without completing every step, the remaining steps do not need to be performed.