"Service side detection system" - GMC Acadia Forum: AcadiaForum.net
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post #1 of 41 (permalink) Old 12-03-2014, 11:33 AM Thread Starter
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"Service side detection system"

Has anyone else had issues with their Blind spot detection system. Every time I start my vehicle I get a warning on my display that says "Service side detection system". The indicators in my mirrors will not come on when a vehicle is on my side or the passenger one will always be on. I've had the vehicle in 4 time and had a module replaced twice. It works for 2 weeks then I get the warning again. Crappy dealership near me does not seem to be able to fix it or care. Starting to think I have a lemon.

2013 Acadia Denali, AWD, White Diamond Tri-coat
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post #2 of 41 (permalink) Old 12-03-2014, 11:43 AM
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Re: "Service side detection system"

Quote:
Originally Posted by delaneyblue
Has anyone else had issues with their Blind spot detection system. Every time I start my vehicle I get a warning on my display that says "Service side detection system". The indicators in my mirrors will not come on when a vehicle is on my side or the passenger one will always be on. I've had the vehicle in 4 time and had a module replaced twice. It works for 2 weeks then I get the warning again. Crappy dealership near me does not seem to be able to fix it or care. Starting to think I have a lemon.
You likely don't have a lemon, but you do have an issue. Take it to another dealership and explain what has been replaced already. Sounds like there might be a bad sensor or wire pinched somewhere. The module is likely the easiest part to replace, so the dealership just tries that first instead of troubleshooting properly.

2008 SLE AWD 8psg Medium Brown Metallic RIP<br />2010 SLE2 AWD 8psg Summit White / Sunroof / tow pkg Traded-IN<br />2012 SLE2 AWD 8psg QuickSilver / Sunroof / Bose Traded-IN<br />2017 SLT1 AWD 7psg Summit White / Navigation / Sunroof / Bose / Tow pkg
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post #3 of 41 (permalink) Old 12-03-2014, 11:55 AM
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Re: "Service side detection system"

will this help?


No Communication with the Right Side Object Detection/Blind Zone Sensor Module
May 6, 2013



Some 2013 Enclave, Traverse and Acadia models equipped with Side Obstacle Detection (RPO UFT) may show no data on the Tech 2 or its not possible to program the Right Side Object Detection/Blind Zone sensor module. DTC B101E Sym42 (Electronic Control Unit Software Calibration Not Programmed) may be set.



At this time, there is a Tech 2 software issue preventing communication or programming with the right Side Object Detection sensor module. Programming for both the left and right modules is the same.



Until the software issue is resolved, program both modules in the left position and then install one of them in the right position.



Diagnostic information for DTC B1010E and ID Info can be obtained using a 2013 Cadillac Escalade with navigation on the Tech 2. The module has no Data Display or Device Control support.



The Side Object Detection sensor modules (Fig. can be swapped from left to right to aid in isolating the cause of a condition.



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post #4 of 41 (permalink) Old 12-03-2014, 12:27 PM
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Re: "Service side detection system"

did y'all ever wonder how we can find out info like this online and the dealer remains clueless??

An owner should not have to tell a tech how to isolate a problem and try a possible fix after a failed attempt, or two, or three, or.............

'15 Acadia Denali
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post #5 of 41 (permalink) Old 12-03-2014, 12:52 PM
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Re: "Service side detection system"

Quote:
Originally Posted by BLUE OVAL
did y'all ever wonder how we can find out info like this online and the dealer remains clueless??

An owner should not have to tell a tech how to isolate a problem and try a possible fix after a failed attempt, or two, or three, or.............
It is the way we pay the techs that causes many issues....

Techs are paid book hours, not actual hours typically. That means that if book hours on a given job is 4.5 hours and the tech takes 6 hours to do the job, he loses money. On the other hand, if the tech only takes 1.5 hours, he moves on to another vehicle and actually makes more money per hour since both jobs technically happen at the same time. There is no motivation to troubleshoot. If you are forced to come back, the tech gets more hours again.

This can be solved by paying techs per hour worked, not book hours. It could also help to have the tech communicate directly with the customer, as there is a sense of pride or a sense of shame / failure for the job done (or not done well) Having service writers is stupid.

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post #6 of 41 (permalink) Old 12-04-2014, 12:04 PM
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Re: "Service side detection system"

Quote:
Originally Posted by delaneyblue
Has anyone else had issues with their Blind spot detection system. Every time I start my vehicle I get a warning on my display that says "Service side detection system". The indicators in my mirrors will not come on when a vehicle is on my side or the passenger one will always be on. I've had the vehicle in 4 time and had a module replaced twice. It works for 2 weeks then I get the warning again. Crappy dealership near me does not seem to be able to fix it or care. Starting to think I have a lemon.
Hello delaneyblue,

I truly understand the frustration of not having your service side detection system work properly after repairs.

As your fellow member suggested, we can help you get in touch with a new dealership so they can diagnose your concern and look into this further. Or we can contact the dealership that performed the repairs as well.

Wed be happy to assist you in this. You can send us a private message with your VIN, current mileage, your full name and contact information, as well as the name of your preferred dealer or zip code if youd like us to find you a new dealership.

Regards,

Claudia
GMC Customer Care

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post #7 of 41 (permalink) Old 04-13-2015, 11:20 AM
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Re: "Service side detection system"

2013, black Acadia Denali...55,000k...first GMC car
I initially started having problems with the message "service side detction system". Brought it in to be serviced and was told that it was a $600 dollar module that needed to be replaced out of warranty. I also was having intermittent blinker problems (exterior blinker would work but the interior dash indicators would blink 3 times and pause for a long time and repeat...this occured on both sides). At the time that I brought the car in, the blinker issue wasn't happening and they said there were "no error messages". While waiting for the part to come in additional electrical issues have come up. The rear side cross alerts don't work. The whole dash went blinked on and off black, the XM radio doesn't work (called XM and the subscription is still good and they resent the signal to no avail), I get intermittent brief blinking of the dash with "service air bag" warnings. The front windshield projection system blinks off and then reboots with the GMC logo. The nav system was off by several blocks when I was driving in Boston the last two times. I have loved the car up until this point but it seems to point to a serious electrical issue. It is currently in the shop being looked at. I would be VERY hesitant to buy another GMC with this kind of problem in a car that is barely 2 years old. The dealer did pro-rate the module given how young the car is even though it is "out of warranty" but this seems to be just the tip of the iceberg. Anyone have any ideas of what is going on here?

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post #8 of 41 (permalink) Old 04-13-2015, 02:59 PM
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Re: "Service side detection system"/faulty electrical system

The plot sickens....the dealer has no idea what is going on with the electrical system. They seem to think that the bad side module has nothing to do with the what is going on with the rest of the electrical issues which I find unlikely given that they all started having problems at the same time. I had authorized the dealer $95 to diagnose the problem and they called and said we couldn't figure out what was going on in the first hour and we need another $95 to continue!! This is all at the same time they are already repairing the side blind spot detection module. Not happy and very frustrated!!!! We've owned Fords, Hondas, Toyotas, Dodges and other vehicles and never have we had issues like this.

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post #9 of 41 (permalink) Old 04-13-2015, 04:11 PM
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Re: "Service side detection system"

I have some of the same problems that started over 2 months ago. Mine is a 2013 Denali with only 27,000 miles on it. Took it to the dealer and they said they needed a part, which part I do not not know. Said they had to order it, OK, waited a month and went back, part still backordered. Now its been another month, nothing. Mine started with the side detection system light on. Then the turn signal started about a month later, acted up like yours. I am going to go back to the dealer to find out what the **** is going on. Luckily mine is still under warrantee.

Don't we have a GMC person that monitors this website? We need he/she to find out if GMC is having a problem with this. And why are the parts not available.

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post #10 of 41 (permalink) Old 04-13-2015, 04:22 PM
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Re: "Service side detection system"

Quote:
Originally Posted by turfit2
...
Don't we have a GMC person that monitors this website? We need he/she to find out if GMC is having a problem with this. And why are the parts not available.
Yes, and they're here to help on an individual basis. Send them a private message (PM) with your vehicle info, name of the dealer where the work is being performed, and a description of your concern. That's the only way you can get an answer from them. They don't contribute solutions directly to the forum.

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