I just saw this thread, felt compelled to post about my on-line/over the phone buying experience.
Brooklyn, NY February 1st, 2012
Kristal Cadillac/Chevy/Buick/GMC (71
253-7575 Manager - Charlie Sr.
2008 AWD Acadia SLT2, 71K miles, GMC Certified, all options available according to 2008 sales brochure
Sticker $19,777 - Paid $19,852 (includes dealer doc fee of $75) Edmunds.com lists price as $29,474 (certified)
10K under suggested retail and nearly 3K under wholesale according to Manhiem that day, this was a cash deal,
Buying a car on-line/over the phone can be tricky. Had Charlie fax me the build sheet so I could confirm the options
claimed actually existed. Since it was GMC Certified, I knew if I had issues, they could be resolved locally. Had Charlie
walk around the car on his cell phone and tell me everything he saw, he was 100% accurate in the vehicle's description.
Charlie returned every call promptly, faxed and FedEx'd docs on time, never tried to "sell" me the car. Manual was
missing, he offered to order one, I needed it faster, got my own on eBay. Also missing were the rear headsets and remote
for the DVD, Charlie sent me brand new gear. Super quick, clean process. Saw the car on-line @0300 on a Sunday morning,
vehicle was picked up at the truck stop near my house that Thursday night. An outstanding vehicle buying experience,
can't recommend Charlie Sr at Kristal highly enough.
Hauler - used Badlands Trucking $300 from Brooklyn to Hyannis
Outstanding communication with the owner Bob Cullen (50
274-1155 and the driver, great job of coordinating a haul on
very short notice. Price quoted was price paid (COD), simply outstanding. Badlands runs nationally and specializes in exotics.